Customer Service Administrative

Verla Fourcard

**** ******* ***** **** ~ Richmond, TX 77407 ~ 713-***-**** ~ ***********@*******.***

SENIOR ADMINISTRATIVE COORDINATOR

A Senior Administrative Support Professional with a career history of leading administrative and business projects / operations across dynamic and regulated organizations. Promotes integrity while adhering to the unique values of each organization and empowering colleagues / staff members to exceed their performance targets. Identifies roadblocks to develop and deploy innovative process and performance improvements that propel organizations forward, mitigate risks, and capture cost savings. Recognized for initiating and fostering loyal alliances with customers to drive client satisfaction rates and ensure the long-term financial vitality of employer organizations.

Provides Executive Administrative Support ~ Builds Client Relationships ~ Accounting

Report Generation ~ Talent Management ~ Training ~ Invoicing ~ Vendor Management ~ Procurement/Inventory Management

CAREER HISTORY

SENIOR ADMINISTRATIVE COORDINATOR 2003 – 2016

Collaborative for Children (Started as a Temporary through Spherion): Houston, TX

Delivered comprehensive senior-level administrative support to a large group of 15, including five Parent Educator/Consultants, six Parent Educator Coordinators, the AVP of Family Engagement, and three Managers of Family Engagement. Recognized for Superior Performance with a Promotion from Administrative Coordinator to Senior Administrative Coordinator.

Senior Administrative Supports Accolades and Responsibilities

Streamlined and Optimized Administrative Processes to reduce errors, improve accuracy rates, drive efficiency, and achieve ambitious targets across the organization while managing the daily operations and itineraries of the staff.

Prioritized and Managed Concurrent Projects, Activities, Caseloads, and Daily Operations to Meet Competing Deadlines in a fast-paced and critical environment. Scheduled meetings, dinners, and events, organized travel, assembled packets, maintained multiple calendars, and served as a professional liaison between executives, internal teams, and external business contacts.

Trusted to Maintain Confidential and Sensitive Information in a Regulated Environment. Aggregated, analyzed, and maintained accurate detailed records / databases and authored / disseminated reports to key internal and external stakeholders.

Maintained Compliance with all Regulatory Mandates, Organizational Protocols, and Industry Best Practices to minimize financial and legal risks.

Accounting, Logistics, and Leadership Accolades and Responsibilities

Maintained Accuracy and Integrity while Managing Financial Data. Posted credit card charges, processed and generated invoices for subcontracted services (consultations, referrals, and seminars), completed payment documentation for child care providers participating in parent education and Parents as Teachers (PAT) programs, and assisted accounting staff with managing grant related financial information.

Delivered Positive and Consultative Leadership to Staff Members of Diverse Backgrounds, Personalities, and Communication Preferences. Mentored employees on best practices, technical tools, compliance, and client development, provided performance feedback, and recognized achievement to foster a collaborative and productive working environment.

Maintained Uninterrupted Operations across the Organization by Managing and Forecasting Inventories. Procured mission-critical procure supplies, services, and equipment, built relationships with vendors and suppliers, negotiated pricing, capitalized on cost-containment initiatives, audited supplier performance, and secured backup vendors as needed.

Customer Service and Engagement Accolades and Responsibilities

Fostered Loyal Client Relationships to Receive Positive Customer Feedback and Praise by responding to all questions, concerns, and inquiries with timeliness, professionalism, and diplomacy while formulating solutions to customer challenges.

Generated “Buzz” Throughout the Community about Organization by participating in and promoting the organization as the provider of choice at numerous sponsored / community events.

Authored Communication Materials, Memos, and Presentations to deliver messages and information to internal / external audiences while maintaining the voice and tone of the organization and utilizing correct grammar and punctuation.

EDUCATION

Thomas Jefferson High School, Portland, Oregon ~ Diploma

CERTIFICATIONS

Texas All-Lines Adjuster’s License # 2088590 ~ Xactimate 25 & Sketch Training Certificate

Advanced Excel and PowerPoint Training ~ How to Handle Difficult Customers ~ Managing Multiple Projects (Seminar)

Business Writing for Employees ~ Stress Management

TECHNICAL EXPERTISE

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), Internet Explorer, Data Entry, Ten Key, WorkLife Systems, QualiFind Database, and ETO Software

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