Office 365 Support, Exchange, AirWatch, Domino Admin

BRIAN K. PICCOLO

*** **** *** ** ******* Beach, FL 33436 214-***-**** aczd65@r.postjobfree.com

Summary of Qualifications

SOFTWARE/APPLICATIONS: PowerShell V4, Office 365 Exchange Admin Center, Outlook 2013, Skype for Business, OneDrive, Lotus Notes/Domino Client/Administrator/Designer (R6.x-R9.x), AirWatch 8.4 MDM Admin Console, ILMT, Blackberry Enterprise Server 5, Postini/Google Apps, Lotus Sametime, Lotus Quickr, Lotus Traveler, Active Directory, Marimba, Common Migration Tool (CMT), Remedy, Peregrine, Dameware, Hummingbird, SecureCRT 4.0, Legato EmailXtender

OPERATING SYSTEMS/NETWORKING: Windows XP/7/8, MS Windows Server 2003, 2008, 2012

CERTIFICATIONS: Certified Lotus Specialist (CLS) Notes/Domino Administration, August 2000, A+ Certification, May 2000

EDUCATION: Associates Degree in Communications, Camden County College, May 1994

SECURITY CLEARANCE: Granted Federal Public Trust Clearance, 2012

Experience

3/13 – 10/16 OFFICE 365 ADMINISTRATOR / AIRWATCH ADMINISTRATOR / LOTUS DOMINO ADMINISTRATOR

Dean Foods, Dallas TX (Contract)

Provided Level III administration and support in a coexistence and post migration messaging environment of Exchange, Office 365 and Lotus Notes. Supported 10,000 end-users, and executive’s onsite and remote for Outlook 2013, Skype for Business, OneDrive for Business and Lotus Notes. Created new users in Active Directory and Exchange Online. Ran PowerShell scripts and commandlets which included creating mailboxes, editing distribution lists, running usage reports, adding and removing access to mailboxes, auditing and restoring of mailboxes. Performed Notes administration tasks, including modifying the Domino Directory, server and database maintenance, deletion, creating Notes ID’s, password resets and client configuration. Interfaced with IT Security to implement and enforce global mail and legal retention policies and transport rules. Created and administered AirWatch accounts. Activated and supported IPhones and IPads. Consulted with network, developer, and application support teams to implement software rollouts and policies. Configured and ran the IBM ILMT Metric License Tool. Opened PMR’s with IBM, and Microsoft Premier Support tickets to troubleshoot issues and outages.

8/11 – 3/13 LOTUS DOMINO ADMINISTRATOR / SYSTEMS ANALYST

Vistronix, Dallas TX (Contract with EPA Region 6)

Supported over 1,100 federal employees in a Lotus Notes Messaging environment. Performed and installed server upgrades on Lotus Notes servers. Create new user accounts in Lotus Notes and Active Directory. Resolved mail, calendar, archive and access issues for end-users. Reset Notes and internet passwords. Created FOIA (Freedom of Information Act) databases in Lotus Notes. Troubleshot and configured remote Notes access and functionality. Created mail-in databases and distribution lists in Lotus Notes. Activated and provisioned new and replacement Blackberry devices to end-users.

2/08 – 7/11 LOTUS DOMINO ADMINISTRATOR

Dean Foods, Dallas TX (Contract)

Performed daily networking and administration duties in a Notes messaging environment including: Managed server console and issue server commands. Resolved mail routing issues. Proposed and implemented changes to server configurations. Troubleshot VPN and remote issues with end-users. Created, modified and managed access for groups of users and servers. Provided Level III support to 10,000 end-users. Re-certified user ids. Managed database ACL’s. Added, deleted and modified users. Created and administered Lotus mail-in databases and distribution lists for end-users. Trained and supported technical staff. Assisted and troubleshot Notes calendar, configuration, replication and corruption issues with end-users. Performed Notes database restores. Provisioned new user accounts on the BlackBerry Enterprise Server (BES). Activated and administered user accounts on the BES and Blackberry Devices. Documented, assessed and resolved Impact call tickets.

1/07 - 12/07 LOTUS NOTES ADMINISTRATOR

BlueCross BlueShield of Texas, Richardson TX (Contract)

Provided technical support to 17,000 end-users in a Lotus Notes messaging environment. Created Notes databases, utilizing standard templates for mail, team rooms, document libraries and bulletin boards. Troubleshot mail, replication, corruption, calendaring and scheduling issues with end-users. Performed Notes ID tasks such as user renames, re-certifications and password recovery. Used Tumbleweed anti-spam tool to white-list blocked email addresses/domains. Troubleshot network/connectivity issues with end-users. Created distribution lists and processed database access requests. Managed database restores (Legato) via SecureCRT. Worked with IBM's internal support to resolve technical incidents.

References

Excellent references will be provided upon request.

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