OBJECTIVE: To obtain the position of Deskside/ Helpdesk support with J&M group.

Summary of Qualifications:

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self-directed settings, and proficient in a range of computer systems, languages, tools and testing methodologies

Strong academic background in IT combined with excellent internship experience as a help-desk analyst.

Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.

Quality and detail oriented.

Valid Driver’s License.

Education:

Bachelor’s Degree in Computer and Network Engineer 2005 – 2009

Technical College of Mosul, Mosul, Iraq

High School Diploma 2002 - 2005

Bartella High School, Mosul, Iraq

Work Experience:

Security Guard, Pure Canadian Gaming, Calgary, AB 2016 – Current

Patrolled the premises and adjacent areas, also directed traffic to and from the main building.

Performed safety inspections in order to flail off any negative activity, and took necessary action on spot when needed.

Checked identity cards of personnel before admitting into the building.

Reviewed CCTV cameras, investigated and reported nefarious activity.

Called police and fire departments in case of emergency and ensured premises security at all times.

Network Operation Specialist, Alsarefibre LTD, Erbil, Iraq 2012 – 2015

Diagnosed, troubleshot and resolved a range of software, hardware and connectivity issues. Excelled in asking probing questions and researching, analyzing and rectifying problems.

Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.

Used LANs/WANs, TCP/IP, Cisco, DNS, VoIP, Wireless/VPN Architecture.

Operated OTRD fiber optic testers.

Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.

TECHNICAL SKILLS:

Networking: Wireless / TCP view packet analysis / DNS servers

TCP\IP, Troubleshooting and Cabling

Operating systems: Windows XP, Vista, Windows servers

Hardware: Servers, Hubs, Routers, Switches, PC’s

Microsoft office suite: Word, Excel, Outlook, PowerPoint

References available upon request

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