Alber Ayman Mokhtar

IT Technical Support Engineer

Experience

****- *******

Hurghada,

Red Sea

IT Technical Support Engineer at Sindbad Club Hotels Group.

Set up processes and procedures to monitor

computers and networks for potential threats.

Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks

(WANs), mainframe networks, computer

workstations, connections to the Internet and

peripheral equipment.

Evaluate and install computer hardware,

networking software, operating system software

and software applications.

Install and configure TMG, Exchange, Domain

controller and Active directory servers.

2012 – 2013

Hurghada,

Red Sea

IT Support at Red Sea Bulletin Magazine

Install, maintain, troubleshoot and upgrade

hardware and software.

Implement network traffic and security

monitoring software, and optimize server

performance.

Provide problem-solving services to network

users.

Perform data backups and disaster recovery

operations.

Education

2007 – 2011

Minia,Egypt

Faculty of Computers and Information

BC.S. Computer Science.

Additional Skills & Interests

Networking: Strong troubleshooting skills with focus on root cause analysis.

System Administration: Active Directory, Group Policy, DNS, Active Directory Sites and Services.

Hospitality systems: Micros Fidelio, Opera PMS, SUN, Material Control, SharePoint & Antamedia Hotspot.

Freelancer: CSS3-HTML5-JQuery-JavaScript-PHP-MySQL-Bootsrap-CMS

(Joomla,Wordpress).

SEO & e-marketing: Search Engine Optimization.

Strong interpersonal and communication skills.

Solid knowledge of Window server 2003, 2008, 2012-Exachange 2007, 2010, 2013-win Xp, Seven, 8, 10.

Hobbies

Love to know different cultures and get to know people from everywhere with their customs and traditions.

Playing soccer.

Going to the beach.

Internet surfing.

Training

SEO & Marketing & Social Media

Search Engine Optimization

MCSA

Microsoft Certified solution Associate

ISO 9001/2008

International Organization for

Standardization

Strengths

Strong verbal and written communications, able to communicate with individuals with all levels of technical and non-technical skills, team player.

Strong client computing experience e.g. desktops, laptops, printers, mobile, multifunction devices, desktop, smart phones.

Solid skills in supporting common end user applications including Microsoft Office, Outlook.

Knowledge of networking technologies such as VPN, TCP/IP protocols, and wireless technology.

Works well under pressure and time constraints and can prioritize competing priorities appropriately.

Strong troubleshooting skills with focus on root cause analysis.

Active Directory, Group Policy, DNS, Active Directory Sites and Services.

Operating System Deployment, application packaging, packaging deployment, and application lifecycle management.

Languages

Arabic: Mother Tongue.

English: Fluent Read/Write/Speak.

French: intermediate.

CCNA:Cisco Certified Network Associate.

Certifications

IELTS General Training:

Contact Information:

Address: Building No.67 El Kahf St. Hurghada – Redsea – Egypt Mobile: +20-122*******

email: aczd5d@r.postjobfree.com

More Details:

Linkedin: https//eg.linkedin.com/in/alberayman

Visit my website: http://www.alberayman.com

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