Recent Graduate with exceptional customer service

Devann Loewen

#**** **** ***** ** 587-***-****

Edmonton, AB ************@*****.***

Summary

I am a highly motivated and successful MacEwan University student with proven organizational skills, a mind for problem solving, and ability to adapt to any situation. My objective is to attain a position that will give me the opportunity to be part of a team and further my education through practical experience.

Education

Bachelor of Commerce- International Business 2014- November 2016 MacEwan University Edmonton, AB

Business Administration Diploma- Marketing 2012-2014 Red Deer College Red Deer, AB

Management Certificate 2012-2013

Red Deer College Red Deer, AB

Hospitality & Tourism Management Certificate 2011-2012 Bar and Beverage Management Certification Red Deer, AB Red Deer College

High School Diploma 2008

Innisfail High School Innisfail, AB

Work Experience

Suite Attendant 2016- Present

Rogers Place Edmonton, AB

• Part of the successful opening team at Rogers Place

• Working with cutting edge technology that is building a piece of Edmonton

• Providing excellent customer service to premium box holders and guests

• Ensuring that every guest experience is flawless and problems promptly resolved

• Assisting in daily operations to ensure events are executed successfully Bartender/Supervisor 2014-2016

State & Main Sherwood Park, AB

• Assisted in the successful opening of the Sherwood Park State and Main

• Ensuring the team is well organized to achieve daily targets

• Constantly team building to ensure company goals are always met

• Developing relationships with customers

• Skillfully resolve customer problems when they arise

• Training new Bartenders company standards and goals

• Contacting 3rd party service providers for maintenance

• Continually finding ways to cut costs and avoid losses Bartender 2012-2016

Tiffany’s Steak house and lounge Red Deer, AB

• Balancing and maintaining a $6,000-15,000 lottery float daily

• Ordering inventory and maintaining inventory levels

• Managing daily administrative tasks when needed

• Consistently meeting customer’s expectations

• Ensuring new bartenders abide by company standards

• Maintaining relationships with beverage suppliers Interests and Hobbies

• In the summer I golf and bike, and in the winter I ski.

• I enjoy travelling whenever the opportunity arises; my excursions so far have been driving across Ireland, living in the UK, touring France and Spain, as well as travelling around Mexico. Additional Qualifications

First Aid/CPR 2011 Reelfacts 2012

WHMIS 2011 Proserve 2011

Proficiency in Microsoft word, Excel, PowerPoint

Completion of basic Spanish levels: 111 and 112

References available upon request

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