Software Developer Support

BACKGROUND SUMMARY

Senior Production Support Analyst with more than Ten years of IT experience in supporting and developing Unix Shell Scripting, PL/SQL, C/C++, Java on Unix/Linux platform.

Expertise in L2/L3 level support including debugging complicated production issues, meeting defined SLA and performance indicators.

Broad functional and technical knowledge of Telecom Billing module (AMDD (ETL), Billing, PRM). Proficient in C, C++, Java, Pro* C, SQL, Oracle, UNIX/Linux OS, and Shell Scripting.

Experience in JSP, JDBC, Java Beans, XML, RESTful Web Service, SOAP, Core Java, Generics, Serialization, Spring, and Hibernate 3.x/4.x

Extensive knowledge of porting/system upgrades (Unix-to-Linux, Linux-to-Unix, Unix-to-Unix, PA-RISC-to-Itanium).

Proficient knowledge and over 10 years of experience in various phases of Software Development Life Cycle (SDLC). Specializing in working with both functional/business team and technical/development team to create, interpret, and implement business requirements into technical specifications and source code.

Strong analytical and problem solving skills with the ability to identify the issues understand impacts of complex changes, seek to minimize risks, and develop appropriate resolutions. Adept in delivering practical solutions that are efficient, cost-effective, and easily maintained.

Proven ability to successfully communicate with all levels of an organization, excellent team player with ability to work with limited supervision, excellent communication and interpersonal skills.

Expertise in Developing billing software for major telecommunication companies to provide support for new functionality. Provided production and QA support for clients.

Expertise in developing tools to help

Expertise in test plans formulation and writing test cases, test scenarios and preparation of test data, management of project processes and documents using various tools,

Education

Bachelor of Engineering in Information Technology: Graduation date 06/2006

Jabalpur Engineering College, Jabalpur

RGPV (Technical University of the State of MP), State of Madhya Pradesh (MP), India

Technical Skills

●Languages: C, C++, Java, JavaScript, Pro* C, Perl, XML, PL/SQL and Shell Scripting.

●Tools: GDB, Eclipse, Insure++, dbx, wdb, Eclipse, UltraEdit, HP Quality Center, Amdocs Document designer, APRM, SyncSort, Vertex, TOAD, Test Director, Remedy, SharePoint

●Operating Systems: Linux, Unix, Windows 2000/2007/8, Windows NT 4.0 Server, DOS.

●Databases: ORACLE 10g/11g, MySQL, DB2, MS Access

●Broad Functional and Technical knowledge of Telecom Billing module (FBF, Billing, PRM)

EXPERIENCE

Senior Production Support Analyst

Amdocs INC,Richardson, TX

January 2013 – Current

Providing technical Tier2 support for Telecom Billing Application.

Providing workarounds at code level and data level to make production cycle run.

Write Shell scripts to handle production related issues .

Responsible for tracking of trouble tickets and resolution of escalated incidents.

Responsible for reject processing and tracking for all incorrect billing accounts.

Addressing client’s queries and to participate in meetings and discussions with ATT counterparts.

Resolved billing issues presented through a Remedy error tracking system.

Work with cross applications to find the work around to clear production cycle.

Providing support to the production environment

Providing workarounds and solutions to the defects.

Reporting of status to project team and management

Automating the daily tasks of managed services team.

Plan and support software upgrades during major and minor version release of highly available real time prepaid/postpaid system.

Environment- Billing, ETL, PL/SQL, UNIX, Shell Scripts, C, Java

Senior Production Support Analyst

Amdocs Development Ltd., Pune, India

July 2009 – January 2013

Responsibilities:

Consult with customer in all aspects related to the Billing Module.

Resolving all the issues received through the trouble tickets.

Creating test scenario/data for performance test and benchmarking.

New requirements development and Implementation.

Participating in design reviews with the team members

Maintaining the quality of the code as per the Amdocs standards.

Works on cross-functional teams to proactively address support issues.

Creates and maintains documentation for supported applications.

Coordinates with customers to resolve technical support issues.

Support UAT team in resolving application related issues.

Designing the sub system and system tests.

Environment- Billing, ETL, PL/SQL, UNIX, Shell Scripts, C, Java

Senior Software Developer

Amdocs Development Ltd., Limassol, Cyprus

June 2007- July 2009

New requirements development and Implementation.

Participating in design reviews with the team members

Verifying the code developed by the programmers.

Maintaining the quality of the code as per the Amdocs standards.

Designing the sub system and system tests

Conducting the sub system and system tests.

Verifying the results of the system tests with the requirement of the customer.

Environment- FBF, Unix Shell Scripts C, C++ Toad, QC

Software Developer

Amdocs Development Ltd., Limassol, Cyprus

June 2006- June 2007

Designing the sub system and system tests

Conducting the sub system and system tests.

Investigate defect issues

Provide fixes for the defects

Contact this candidate