Erika Cole

**** * ***** ******* ** Houston, TX **082

Phone: 936-***-**** / 832-***-**** aczd3v@r.postjobfree.com Customer Service Representative

Providing Exceptional Service Building Loyal Relationships Solving Problems Increasing Sales

Dynamic customer service professional experienced in call-center setting

Excel in listening to customer needs and creating solutions that provide value to the customer.

Build and maintain customer relationships to boost sales and generate repeat business. Experience

Affordable Movers Moving

Customer Service Representative, 6/2014 to Present

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of appointments.

Listen attentively to caller needs to ensure a positive customer experience.

Access electronic systems to look up product information and availability.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. APAC/NCO GROUP

Customer Service Representative, 8/2011 to 12/2013

Ensured customers were satisfied with every part of the purchased product, from initial greeting through order completion.

Memorized the company’s product offerings by communicating product benefits and providing excellent service.

Recommended solutions within customer budgets and proactively followed up with all leads.

WELLS FARGO/CALL CENTER

Customer Service Representative, 2/2016 to 9/2016

Ensured customers were satisfied with every part of the purchased product, from initial greeting through order completion.

Memorized the company’s product offerings by communicating product benefits and providing excellent service.

Recommended solutions within customer budgets and proactively followed up with all leads.

Experience selling products and services

Experience interacting with people or customers

Education

City Academy

Diploma, 6/2013

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