Customer Service Real Estate
Resume:
Britney Crappell
***** *** **. *******,** *****
***************@*****.***
Objective Statement
Seeking a position which will require me to utilize my communication skills, clerical abilities and front desk experience to ensure the efficiency of an office.
Summary of Qualifications
Over 7 years of experience in reception and front desk activities
Over 4 years of experience in customer service
Demonstrated ability to greet therapist and clients and guide them accordingly
Highly skilled in answering and forwarding phone calls
Hands on experience in receiving, sorting and routing mail
Ability to handle several situations at once with confidence
Key Skills
MS Office: Word, PowerPoint, Excel, Publisher, Access
Data and entry skills: 60+ wpm
QuickBooks
Excellent written and Communication Skills
Attention to detail
Proven ability to multitask and prioritize
Professional Experience
Healthcare Services Group
Account Manager- Jan 2014 Jan 2015
Managing a staff of 10+
Responsible for daily payroll and budget management
Recruitment and training of all front line staff
Acting as a liaison between the facility and HCSG
Ordering supplies
Day to day oversee of the operations in the departments
Its Your Time Rehab - Houston, TX
Staffing Coordinator/ Office Manager-Jan 2008- Feb 2013
Manage and expand team of therapist
Maintain positive communication with clients
Input all patient data into software system
Oversee therapist credentials and ensure all are kept current and in compliance
Negotiate visiting rates with therapist
Answer multi-line phone system
Order receive and maintain office supplies
Maintained confidential records
Maintained a tidy and pleasant appearance of the reception area
Preformed general receptionist duties, including meeting scheduling, appointment setup, faxing and mailing.
C. Davis Wilson Arct.- Houston, TX
Receptionist-Feb 2007- June 2007
Answering multi-line phone system
Filing, record keeping
Setting appointments
Greeting clients
Maintaining clean reception area
Centralized Showing Services- Houston, TX
Customer Service Representative- Nov. 2005- Feb. 2007
Setting up appointments for real estate agents in the Houston area and along the East Coast
Answering multi-line phone system
Assisting home owners and real estate agent in the showing of the desired property.
Education
Degree in progress- University of Phoenix
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