Active Directory Microsoft Office
Resume:
Marietta, GA *****
Day: 770-***-****
Home: 678-***-****
**********@*****.***
LAMAR K. BROWN
Objective: To obtain employment with a growing company so that I can further develop my
technical skills and acquire new skills while contributing to the company’s growth.
Skills: A+ Certified PC Technician; Dos; Window 9x/NT Server 4.0 and Workstation/2000 Professional and Server/Windows XP and Windows XP/7; Troubleshoot Networking issues; Installing & Configuring hardware operating systems; Diagnosing & Troubleshooting problems relating to hard & software; Active Directory; Understanding the Internet protocol TCP/IP; Microsoft Office 2003, 2007, 2010; Norton Ghost 8.0; Philips Remote Client; Ecopy; Internet Explorer 11, Trackit, Remedy/Magic, Meditech, Citrix; HPCA; DNA, ServiceNow; Juniper; Voip, Remote VNC, Lync, Communicator, Skype; Microsoft Deployment Toolkit
Work
Experience:
HEWLETT PACKARD/CITI BANK Atlanta, GA
Position: Client Field Technical Services Sr. Associate 6/09 – Present
Provide desktop support for Citibank locally and remotely with VNC, Lync, Communicator, and Skype
Troubleshoot hardware/software, network, and printer related issues.
Drastically improved ticket SLA completion averages
Drastically improved the customer satisfaction averages/Decreased ticket re-open averages
Provide written documentation of all assigned and completed tasks via Service Center/ServiceNow
Performed software computer imaging, application vitalization, and worked with mobile technology
Configure, support and maintain PCs, VOIP, and other IT equipment as required.
Assist the Audio Visual team with the coordination and setup of all conference room booking requests that require Computer/Audio/Visual technology support.
Ensure all workstations thick/thin client meet the standard build requirements. Through HPCA.
Install applications over the network via HP Automation/OVCM
Manage AD accounts via ADMAN DNA and Active Directory.
BROOKLYN QUEENS HEALTH CENTER of NEW YORK Brooklyn, NY
Position: Desktop/Help Desk Technician 11/07 – 04/09
Provided desktop support for Wyckoff Heights Medical Center, St John Queens Hospital, Mary Immaculate Hospital
Reset and changed passwords via Active Directory
Desktop Support for clients troubleshooting various software issues including but not limited to MS Office, MS Outlook, WinXP/2000
Build images via Norton Ghost 8.0
Troubleshoot hardware\software issues via helpdesk and hands on
Provide written documentation of all assigned and completed tasks
TCML – DEPT. OF EDUCATION Brooklyn, NY
Position: Help Desk Technician 3/07 – 11/07
Provided helpdesk support for the NY DOE employees over 3,000 end users
Used Remedy/Magic to keep track of the calls and problems
Worked with 3270 emulator mainframe software.
Provided support for Microsoft Office 2003, Windows XP, etc
Reset and changed passwords via Active Directory
Physically reset Blackberry Handheld devices
Reset passwords for Blackberry device clients via BES Server
Added and activated clients to the BES Server
Escalated calls as needed.
FORD FOUNDATION New York, NY Position: Desktop Support/Help Desk – Contractor 4/06 – 1/07
Provided help desk support to the clients of the Ford Foundation
Provided support for Microsoft Office 2003, Windows XP, etc
Reset and changed passwords via Active Directory
Tracked calls and problems using Trackit
CONGRESS CENTER LONG DISTANCE Atlanta, GA
Position: Desktop Support/ PC Technician 10/04 – 4/06
Provide PC support for 400+ employees of the Georgia Dome, Centennial Olympic Park, and the Georgia World Congress Center
Install and upgrade hardware\software for end users
Troubleshoot hardware\software issues via helpdesk and hands on
Troubleshoot networking issues
Build images via Norton Ghost 8.0
Setup accounts for new users
Install and configure printers, numerous applications, etc. via network
Provide written documentation of all assigned and completed tasks
Maintaining accounts via Active Directory
Troubleshoot Windows 2000 & XP operating systems
Troubleshoot Ecopy, Palm Desktop Software, Internet Explorer 6, TCP/IP protocol, Microsoft Office 2000 & 2003
BROOKLYN COMMUNITY HOUSING & SERVICES, INC. Brooklyn, NY
Position: Information Technology Intern 10/03 – 2/04
Work one-on-one with QA MIS assistant to the director
Install and upgrade hardware\software for agency employees
Troubleshoot windows 9x/NT/2000/XP operating systems,
Provide written documentation of all assigned tasks
Create and update technical department databases as requested
Create/setup employees accounts on NT 4.0 Server implementing security
Education: Katharine Gibbs College New York, NY
Major: Computer Networking Operations, Associates Degree 07/02 – 12/03
Skidmore College, Computer Career Institute White Plains, NY
Major: Certificate in PC Services & Support, Diploma 12/00 – 02/01
Medgar Evers College Brooklyn, NY Major: Psychology 09/99 – 05/00
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