Network Engineer Technical Support

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Christopher M. Johnson

Professional Summary

Resourceful collegiate-certified Entry Level Network Engineer committed to performing assigned tasks while working in a fast-paced environment. Adept at identifying system performance and operational issues. Specialize in designing, implementing, and maintaining networking infrastructures.

Technical Skills

• Strong knowledge of network operating systems including Cisco and Windows

• Profound understanding of LAN and WAN management and maintenance protocols

• Strong familiarity of network analysis and management tools

• Excellent ability to work well with others and independently as necessary

• Exceptional analytical and problem solving abilities

• Ability to work flexible schedules

* Strong knowledge of Windows operating systems and office products

7/16 ~ 12/16

Cincinnati Bell Technology Solutions – General Electric

Cincinnati, OH

Network Engineer I

Responsible for implementing designs and scripts for firewalls, load balancers, switches, and routers on global network infrastructure using CLI and GUI interfaces.

Providing L1 network support for users on the General Electric LAN and business partners

Queue management of Corporate IT ServiceNow ticketing system for global network infrastructure following ITIL standardized processes.

Handling customer and team escalations.

Extensive use of Proteus IP management tool.

Troubleshooting network designs using Packet Tracer virtual environment, Wireshark, tracert commands, etc.

Collaborate and coordinate with multiple teams to fulfill project and daily needs.

Maintain and adjust network infrastructure according to business needs.

8/14 ~ 7/16

Standard Register, Taylor Communications

Dayton, OH

IT Technical Support Specialist

Responsible for troubleshooting network connectivity issues for users from over 2700 companies.

Entering data maintenance issues into company ticketing system accounting for priority resolutions.

AS400 administrator supporting user access and wireless handheld scanning devices.

Administered Cisco VoIP telephony using UCCX platform.

Actively participated in wiring and configuring of network closets and server room.

Monitored network activity using Solarwinds network monitoring tool.

Managed users and network accounts in an Active Directory environment.

Microsoft server 2012 troubleshooting and group policy updating.

Virtual and backup server implementation.

Hardware and software PC support and maintenance.

10/11 ~ 3/14

ZF Steering Systems

Florence, KY

Team Lead

Responsible for overseeing safety, quality, and production standards

Entering scrap adjustments and inventory into SAP ticketing system

Entering work orders into SAP ticketing system

11/06 ~ 9/11

Kroger Co.

Cincinnati, OH

Sous Chef

Responsible for set-up and management of retail Chef program in two locations

Implementation of standardized work, and teaching basic cooking classes for customers

Education

5/11 ~ 8/16

Sinclair Community College

Dayton, OH

NEEN.S.AAS Network Engineer

CCNA: Network Fundamentals, CCNA: Routing Protocols and Concepts, CCNA: LAN Switching and Wireless, CCNA: Accessing the WAN, Net+, Intro to Operating Systems, Intro to Computer Programming and Problem Solving, Information Systems Analysis and Design, Database Management, Network Security.

Network Engineering Associate Certificate

CCENT (Certificate testing 4/18/17) CCNA (Testing to follow)

References

References are available on request.

Contact this candidate