Microsoft Office Project Manager
Resume:
Priyadharshini Selvendiran
Email: *************@*****.***
Phone: 847-***-****
Professional Summary
Five year of experience in full software development lifecycle process for requirements gathering, detailed analysis and development, testing and implementation.
Certified Sales force Administrator. Very good knowledge in SFDC Administrative tasks such as profile management, security roles, user management, email services, approvals, workflows, reports, dashboards, tasks and events.
Coordinated system integration testing with Zebra business users for two weeks in Singapore.
Hands on experience in validation testing.
Hands on experience in Application Lifecycle Management (ALM).
Good exposure to Software Testing Life Cycle & Bug Life Cycle.
Good knowledge of GxP regulations (21 CFR PART 11).
Hands on experience in requirement analysis, traceability matrix, test strategy, test planning, test designing and test execution.
Experience in User Support and training.
Real experience in Siebel and Oracle applications (CPQ, OTC, FTP, IP, 3PL, Pricing, Shipping, AP, AR)
Demonstrated ability to achieve tight deadlines while working closely with clients.
Strong research, analytical, and creative problem-solving skills
Knowledge of HTML and good understanding in internet technologies.
Authorized to work in the US for any employer.
Certification:
Sales force Administrator Certification 201 – August 2015 Education:
Master in Computer Science (M.SC), passed in First Class with Distinction from Madras University, India 2005
Bachelors in Computer Science (B.SC) passed in First Class with Distinction from Bharathidasan University, India in 2003
Technical Skills:
Salesforce Cloud
Microsoft Office Package (Word, Excel, Power Point, Outlook), MS Visio.
Database - MYSQL 5.1
ALM, Siebel, Oracle
Professional Experience:
Client Name: ZEBRA TECHNOLOGIES CORPORATION Aug 2016-March 2017 Role: Business Analyst / QA Lead
Environment: Siebel CRM, HP ALM, Office 2016, IE, Data Warehousing, Jasper soft reporting tool Project Name: Trilogy Exit R2- e-Bonding AVP
e-Bonding is a customer request for Automatic creation of Service Orders, Updating Orders, request orders and warranty through email, FTP, Web services, Service Now. As part of the Zebra Release2 (R2) deployment the e-Bonding Reports which are facilitated through SDPRD database and Actuate system in existing environment will be replaced by reporting through Asset Visibility Platform (AVP). AVP Platform is the target platform to deliver e-Bonding reports adding a new tool “Jasper Soft” to its platform which will facilitate in scheduling and delivery of these reports via email in CSV format. Siebel CRM is a source Resume of Priya Selvendiran
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system used to create RMA’s (Return Material Authorization) which it’s integrated with DWH. The file extraction (ETL) from DWH will be loaded in to SFTP location which flows into IMPALA data base and JASPERSOFT through automated process. JASPERSOFT is a reporting tool which will deliver reports to customer.
Responsibilities:
Participating in End-to-End testing to validate the data flow from the source Siebel system through DWH, IMAPLA data base and Jasper soft reporting tool.
Collaborate with both Business and development team to understand the business requirement for e-Bonding AVP.
Developed Test Plan (TE 30) and Test Strategy based on Zebra QA process.
Created test scripts from the scenarios provided by BSA for e-Bonding track.
Used HP ALM as test management tool to upload scripts, execute scripts, defect logging and for project execution status.
Developed Requirement Traceability Matrix mapped to test scripts in ALM
Responsible for creating weekly project status documents.
Created test data such in Siebel CRM for customer to perform user acceptance testing.
Responsible for entering service orders for customers in Siebel CRM where Zebra use to create and process orders.
Responsible for validating the reports are received though email in CVS or XLS format.
Participating in various testing cycles like dry run and system integration testing.
Conducted defect triage call with development team, BSA, Business testers to analyse the bugs.
Worked with internal team for defect tracking till the defect close throughout the cycle. Client Name: ZEBRA TECHNOLOGIES CORPORATION Nov 2015 – July 2016 Role: Business Analyst / QA Lead
Environment: SFDC API version 36.0, Siebel CRM, Solution Builder, HP ALM, MS Excel, IE Project Name: Trilogy Exit – EVM CPQ
The purpose of this Trilogy Exit – EVM CPQ (Enterprise Visibility and Mobility, Configure Price and Quote) project is to migrate from Motorola’s Legacy Enterprise Trilogy system to Zebra’s ERP system for Zebra APAC users. Configure Price and Quote (CPQ) module is built using Sales Force system and the CPQ module is integrated with Siebel ERP to create sales orders. Responsibilities:
Worked with both development and business teams to understand the business process of the application.
Responsible for Integration (End to End testing) and UAT testing for the CPQ module. CPQ module includes following functionalities: Opportunity Product Management, Price Concession Creation, Price Concession Submission, Price Concession Approval Process, Price Concession Rejection/Recalled Process, Price Concession Revision, Publish Price Concession, tested Price Concession Integration with Siebel, Cancel/Expire Price Concession, and Data Conversion as part of APAC Price Concession and Siebel Sales Order creation for various business processes.
During the testing phase of the project I acted as a QA Lead for CPQ module. Participated in system integration testing (SIT 2.0) in Singapore with business users for two weeks. Remotely coordinated the system integration testing (SIT 2.5) in London with business users.
Coordinated with Business team, Development Team, Project Manager for the status of testing during SIT and UAT.
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Responsible for creating Test Plan (TE30) and Test Strategy documents based on Zebra QA Process.
Developed test scenarios, test scripts for EVM CPQ and gathered Test data from BSAs and business users.
Used HP ALM for uploading scripts, executing scripts and track project status.
Participated in Conference Room Pilot to understand the business flow of Price Concession.
Provided HP ALM training and testing support for business users to execute the test scripts and logging the defects.
Participated in various testing cycles like Dry Runs, System Integration Testing, User Acceptance Testing and Regression testing.
Conducted defect Triage calls to follow up with teams till the defect closure.
Prepared RTM (Requirement Traceability Matrix) document, uploaded all requirements in HP ALM and mapped the requirements to the test cases.
Provided knowledge Sharing Session for CPQ Business Process to the team and involved in other tracks Knowledge Sharing Sessions.
Participated in status, defect review and clarification calls with clients to discuss the project related activities.
Salesforce Voluntary Experience:
Client: Community Grows, San Francisco, CA Sept 2015 – Oct 2015 Role: Salesforce Administrator
Project Description:
Community grows mission is to cultivate healthy youth through growing gardens in low-income, diverse communities and to successfully transition youth into adulthood, to develop job readiness skills for the workforce in the gardening and environmental education fields. Responsibilities:
Created visual workflow using flow designer for community Grows application flow (BEETS). The visual work flow started with contact search by name. If the contact is not existed, the flow would Community create a new contact with additional details. The contact information included referral contact and agency. The flow should either create or update the referral contact and agency information. Finally, the flow registered the applicant for the program.
General Administrative tasks.
Client Name: Latino Union of Chicago, Chicago, IL May 2015 – August 2015 Role: Salesforce Administrator
Project Description:
The Latino Union collaborates with low-income immigrant workers to develop the tools necessary to collectively improve social and economic conditions. Their mission is accomplished by developing leadership from within the immigrant worker community, developing feasible alternatives to the injustices immigrant workers face, and building the larger movement for immigrant worker rights. Responsibilities:
Responsible to create contact information and send email from Salesforce for contacts that have made donations to Latino Union of Chicago organization.
General Administrative tasks.
Client Name: AbbVie INC, Vernon Hills, IL May 2014 – July 2014 Role: QA Validation Analyst
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Environment: SAP Solution Manager, XML, Quality Center, Oracle 10g/8i/8.x/7.x, MYSQL Project Name: IAM Infrastructure
The purpose of this project is to implement a centralized access request system for AbbVie team members. The system is designed to manage user identities, assign system access and secure access to corporate resources. The Identity Access Management (IAM) system provides an enterprise-level function for authentication, authorization, and accounting that will interact throughout AbbVie and Abbott. Responsibilities
At Abbvie Inc, working as a QA Validation tester for PPG (Pharmaceutical Product Group).
Participated in validation and functional testing.
Developed test scripts to validate the various modules in the IAM Project
Participated in reviewing functional design document (FDS) per 21 CFR PART 11.
Executed test cases and logged defect for various product releases in HP Quality Center (QC).
Managed the defect cycle till defect closure.
Developed traceability matrix report and test summary reports.
Prepared weekly and daily reports and submitted to the project manager. rly interacted with developers to resolve technical issues.
Client Name: CabOnTheMap, Arlington Heights, IL Feb 2013 – Mar 2014 Role: Business System Analyst
Environment: Java, Android, Microsoft Office
CabOnTheMap mobile app is designed for taxi dispatching service in Chicago Suburban areas. Application is available in Android and iPhone platforms. Passengers can search cabs from and to Chicago suburbs. Drivers use the android based driver console application to bid for passenger requests. Passenger can choose the driver based on driver’s current location and driver ratings. Responsibilities
Involved in documenting functional and technical business requirements.
Collaborated with the developers to review the requirements.
Responsible for the full QA process for passenger and driver applications
Extensively tested the passenger application and driver console in different android and apple devices.
Developed SQL scripts to verify the database updates.
Documented the identified defects and interacted with developers to resolve technical issues. Client: Celltech Systems, Chennai, India April 2004 – May 2005 Role: Part-time Test Engineer
Environment: Java, Windows, Microsoft Office
Online Account Management product was developed in Celltech systems. This product is a web based application to manage account details of various customers for easy transactions. Responsibilities
Extensively tested the graphical user interface components and explained the defects to the development team.
Performed test data gathering, execution of the test cases and logging critical severity defects for various product releases
Created user manuals for the application.
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