ALEXANDRA HALL

*** ******* ****** ********, ** 06901 203-***-**** aczd03@r.postjobfree.com

EMPLOYMENT HISTORY

MDSL, Senior Business Analyst

**** *******

New York City, NY

-Manage day to day vendor and client relationships

-Continuously analyze the cost efficiency of the clients’ networks and develop recommendations for optimization

-Responsible for various monthly finance reports and analysis.

-Provide and support the implementation of business solutions by building relationships with key stakeholders

-Special finance projects as assigned (financial analysis, budget and forecasting)

-Oversee internal processes to ensure monthly operational reporting and metrics of telecom performances measures are met.

MDSL, Business Analyst

2007 2013

New York City, NY

-Responsible for processing and auditing telecom bills, identifying errors, filing disputes and confirming complete bill accuracy.

-Daily interaction with IT vendors and clients to resolve billing disputes.

-Generate reports for senior management.

-Assisting in telecommunications and IT audits (identifying and monitoring discrepancies)

-Update and confirm the accuracy of the refund amounts and communicate cost savings and refunds to all stakeholders.

-Monitor and escalate client help desk ticket submissions until resolution.

-Participate in training documentation and delivery

Front Desk Manager

2004 2007

Stamford Marriott Hotel and Spa, Stamford, CT

-Oversee administrative processes such as scheduling, staffing and training to ensure proper planning

-Maximize hotel revenue through different up-sell programs

-Plan and organize daily operational activities against forecasted business volume

-Work with senior management to develop ideas to drive volume, guest satisfaction and profitability

-Analyzed data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, etc.

EDUCATION

University of Constantine the Philosopher, Nitra, Slovakia

B.A. HOSPITALITY MANAGEMENT, 2004

SKILLS PROFILE

-Strong analytical, organizational and interpersonal skills

-FISD Certification: Financial Information Associate (2012)

-Certification in Telecom Management Strategy issued by AOTMP University

Contact this candidate