Technical Support Customer
Resume:
Marlow Owens
*** ** **** *****, ******* Beach, FL 33060
aczcux@r.postjobfree.com
Summary
Dedicated. Motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceeds expectations. Reliable and driven with strong time management and prioritization abilities that will enable me to factors of Customer Relations.
Highlights
Education
Sheridan Technical Trade Center, Hollywood, Florida – Wireless Network Training
Broward College, Coconut Creek, Florida – Social Work / Public Administration
Deerfield Beach High School – 2008 Graduate in Communications/ Broadcast Magnet Program
Technical Skills:
Windows Server 2003, Windows XP, Active Directory, Wireless Network, MS Exchange, Router and Switches configurations, laser and inkjet printers (Okidata, HP, Lexmark, IBM)
Claim questions Technology
Services oriented Policy/ account changes
Conflict resolutions expert Energetic work attitude
Services oriented Courteous demeanor
Experiences
Fraudulent Analysis, 05/2014 – Present
Global Personals- 15100 N.W 67th Avenue, Suite 110, Hialeah, Florida 33014
Identify fraudulent transactions from further processing for several social media outlets. Resolve several accounts within the company’s service level agreements to reduce fraudulent Facebook, Instagram and Twitter account activity. Unprofitable activity conducted by underage account users and state listed sexual offenders, monitoring constantly to identify unauthorized activity based on sent notification that are sent from any person over the age limit. Maintain fraud analysis models to improve efficiency and effectiveness of company systems. Ensure confidentiality of all information collected during investigation. Determine existing fraud trends by analyzing accounts and transaction patterns. Recommend anti-fraud processes for changing transaction patterns and trends. Generate suspicious activity reports and risk management reports for Managers
Technical Support 11/2010 – 04/2016 Teleperformance – AT&T 8x8 VOIP Phone
7562 Southgate Blvd., North Lauderdale, Florida 33068
Provides technical support / troubleshooter for existing AT&T IPhone wireless subscribers. Identify troubleshooting issues. Creates repair request orders, dispatch carriers technicians for physical troubleshooting that could not be resolved per, policy. Process orders using various databases systems. Identifying and researching problems, guiding customer to corrective steps. Taking ownership of technical issues, interacting with our development group to resolve more advanced issues when necessary. Resolving escalated customer complaints without the need for team intervention. Process payments, make payment arrangement and account adjustments as needed for existing customers.
12/2009 – 11/2010
Production Aide- Habilitation Center
2213 Boca Rio Rd, Boca Raton, Florida 33433
Assist individuals with disabilities to manufacture various household items. Keep record of items produce, and check for accuracy. Preparing bagged items to be weighed for shipping to various corporations. Maintaining surrounding areas, sanitizing work spaces suitable for proceeding work day.
02/2009 – 11/2010
Over Night Shift Leader - McDonalds
7030 W. Palmetto Park, Boca Raton, Florida 33433
Accepting customer’s orders, providing correct change. Restock work area when shift starts / ends. Assuring cash draw reflects recorded accurate sales for next day deposit. Assist other team members with cleaning sanitizing surrounding cook areas, counters and dining area. Re-stocking all refillable for next shift.
08/2008 – 02/2009
Guest Services - Super Target
3599 West Hillsboro Blvd, Deerfield Beach, Florida 33442
Provides personal attention to guest seeking direction for requested store items. Interacting with guest attentive to their needs; being empathic to all guest concerns, providing immediate solution / responses to their needs. Assuring guest satisfaction, and processing returned items, assisting cashiers as needed.
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