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Customer Service Manager

Spokane, Washington, 99205, United States
March 17, 2017

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Theodore Maston

**** * **** ** ******* WA *****

T: 509-***-**** E:


To obtain a permanent position with a well respected company where I can grow and thrive. I am a self -motivated person with a strong leadership record who is reliable, highly safety oriented, and able to both give and receive instruction and adhere to procedural requirements. I have 13 years of mechanical experience in a variety of fields, including extensive experience with heavy machine systems operation and handling.


Northwest Energetic Services, LLC: Driver/ Employee possessor August 2016- Current

Drive various tractor trailer combinations and straight trucks used to transport and deliver industrial explosives. Delivered explosives to various locations in Oregon Washington and Idaho. Adhere to all federal regulations pertaining to the possession, transport and use of explosives. Completed mandatory classroom and field training for mine safety.

●Drive various tractors and trailers up to 48’ in all weather conditions

●Follow all procedures related to HAZMAT transport

●Participate in safety briefings and use all required PPE

●Load deliveries onto trailers and insure inventory accuracy in accordance with ATF regs

● Assist in manufacture and packaging of various bulk industrial explosives

●Execute use of industrial explosives in field under supervision of lead blaster

●Used electronic logs

Holland LP: Mobile Rail Welding Machine Operator August 2015-April 2016

Responsible for assisting in all aspects of in track rail welding, including: setup and prep grinding, operating large hydraulic equipment, operating welding machinery and assisting customer with various other steps in installing new rail. Operate multiple class 8 trucks with class A permit.

●Travel to various customer/remote locations in the Northwest

●Maintain and perform preventative maintenance on truck and all equipment

●Participate in daily and as needed safety briefings, and adhere to all required safety procedures and utilize required PPE

●Operate variety of hand and power tools including grinders, rail jacks, picks, shovels, leverage bars and knuckle booms

●Keep detailed records of all daily, weekly and quarterly maintenance and inspections

●Produce and archive daily production reports

Jon-Don Inc: Regional Service Manager September, 2009- August 2015

Advancement from Service Technician to Lead Service Technician, prior to role of Regional Service Manager. Installation, repair and troubleshooting of industrial/commercial cleaning and disaster restoration equipment.

●Increased efficiency and productivity of current store by 30% in one year

●Responsible for staff of service technicians at 2 busy Seattle locations

●Troubleshooting service issues for customers over the phone

●Ordering of parts and scheduling of service

●Collaboration with sales team to cross train service and sales staff

●Mentoring and training of new to specialty mechanics

●Acquired advanced troubleshooting skills education training for several brands of industrial/commercial equipment, including Hydramaster, Sapphire Scientific, US Products, and Drieaz

●Monthly safety training for staff at 2 stores

●End user training for use and maintenance of all models, including off site training courses

●Refrigerant Handler Permits-both automotive and industrial

Chico Towing and Transportation: Tow Truck Operator February 2007-September 2009

●Drove light and medium tow trucks.

●Responded to accidents and law enforcement requests

●Recovered vehicles using chains, webbing straps, hydraulic winches and related equipment

●Operated 26k lb trucks, and trained to operate 80k lb trucks

●Dispatch of operators, including filing of reports and database entry

●Light maintenance on trucks and equipment

●WRTA Certified Light Duty Towing Operator

Madison Ave Garage Inc June 2005-February 2007

●Tire/lube/auto repair technician

●Diagnosed and repaired all types of cars and light trucks

●Performed maintenance on heavy duty trucks and hydraulic equipment

●Customer service, including driving customer shuttle


Olympic College 2003-2005

Associate of Technical Arts: Automotive Technology. Bremerton Washington. GPA 3.9. Dean’s List student for entire duration of school.

Driver Training Solutions June-July 2016

Class A Enhanced Commercial driver's License with Air Brake, Hazmat, Doubles and Tanker endorsements.


●Excellent interpersonal relations and customer service

●Acute sense of responsibility to employer and customers

●Critical Thinking, mechanical troubleshooting, and problem solving

●Basic Microsoft Office

●Forklift operation

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