Support Assistant
Resume:
Jeffery S. McCain
Houston, TX *7022
*******.*****@*****.***
Certifications
Completed ISSA CompTIA Security+ class at Rice University, May 2010. RHCSA [ https://www.redhat.com/rhtapps/certification/verify/?certId=170-030-720&isSearch=False&verify=Verify ] Employment History
Alert Logic: Security Analyst ( February 2016 – September 2016 )
Writing security policies for customer web applications.
Consulting with customers about best practices for secure web app development.
Monitoring appliances for unusual activities
Wrote api client for phone system to collect statistical data and handle logins/sessions. Rsystems (USBank [contract]): Linux Engineer (July 2015 – November 2015)
Developed applications with Perl and Bash
Served as escalation point for unresolved issues with current hosting provider
Developed tools for benchmarking servers under simulated denial of service attacks Softlayer; Houston, TX: Linux/Windows Support Administrator (June 2012 – June 2014)
Provided client support via chats, tickets, and phone calls for both Linux and Windows servers
Fixed PHP scripts for clients
Performed DDoS mitigation and rootkit detection and advised clients on proper removal
Developed a Bash script to preserve all environment variables and add 100+ unique functions without leaving a persistent file on clients’ Linux servers
Supported network configurations on VMWare esxi and citrix xenserver platforms. HostGator; Houston, TX: Tier 1 Linux Administrator (August 2011 – March 2012)
Provided client support via the support ticket system
Diagnosed and helped clients resolve issues with their Linux Servers
Developed script to translate e-mails with malformed ASCII and convert it into a readable format for e-mail clients
Supported and fixed non-functioning PHP scripts
Binary Vision L.L.C.; Macon, GA: Technical Consultant (April 2010 – January 2011)
Configured and secured windows servers
Tested internal tools and products
Wrote scripts and bots to further the automation of menial tasks Gulf Media Solutions Inc.; Houston/Dallas, TX: Programming Assistant (January 2010 – February 2011)
Developed scripts to scrape contact information from various sites for lead generation
Managed pay-per-click campaign and contracts
Set up the VPN for what was SEO Tech after the acquisition by Gulf Media Solutions
Developed scripts to improve SEO process and help clients achieve a frontpage presence
Enhanced videos and photos, including increasing quality of still frames pulled from video via ffmpeg SEO Technologies L.L.C.; Houston, TX: Programming Assistant (June 2008 – January 2010)
Assisted in development of scripts to monitor employer’s domains for front page presence
Managed pay-per-click campaign and contracts
Provided IT support and helped coworkers with technical issues
Removed malware from coworkers’ machines
Reverse engineered competitors’ software to help company identify its weaknesses
Developed site scraping scripts to better inform company’s SEO optimization techniques Skills & Experience
Substantial knowledge of networking, computer security, Ruby, Perl, Bash
Working knowledge of C, and ASM(x86 and x86-64)
Reverse engineering both ELF and PE formats
Analyzing and performing flow analysis on packet captures
Web app exploitation/exploit remediation including XSS, SQLi, CSRF, and LFI/RFI
Extensive experience with analyzing and mitigating ddos attacks.
Linux server administration, including IPTables and kernel compiles
Ample knowledge of the hacker underground, including the ability to identify and categorize potential threats
Virtualization (XenServer/Vmware ESXI)
OS Upgrades/patching/migration
Software
Nmap
Tcpdump
Socat/Netcat
Readelf/objdump
Sed/Awk/Grep
Radare2/gdb
Snort
Samhain
Aircrack Suite
OSSEC
Metasploit
Virtualbox
Vmware
Perl
Bash
Operating Systems
Windows NT 4-6 (Windows ME, Windows XP, Windows Vista/7/8 Windows Server 2xxx) Gentoo
Debian
Ubuntu
Redhat
RHEL 4-7
CentOS
Fedora
SunOS (working knowledge)
free/net/openBSD (working knowledge)
Solaris (working knowledge)
References
Gary Bernitz – Vice President of Technology for Cornerworld (Gulf Media Solutions' parent company) 214-***-****
John Frick – Customer Support Supervisor for Softlayer 281-***-****
Michael Lambert – Forensic Analyst for Pathway Forensics 832-***-****
Robert O'Neal – President & Chief Developer for Binary Vision L.L.C. 478-***-****
Himanshu Sharama – VP for US Bank
*******@******.***
Contact this candidate