Dwight N. Rodgers, Sr. Human Resources Management

Team Leadership ~ Operational Efficiency ~ Strategic Planning

A top-performing Director of Food and Beverage with over 25 years of experience in managing large-scale operations across restaurants, bars, lounges, room service, banquets, and catering. Strong expertise in implementing departmental strategies to achieve strategic goals, gain new business, increase revenue, improve financial performance, and develop the brand image. Highly accomplished in meeting customer needs, stakeholder demands, and return on investments by leading diverse teams to improve skill and efficiency, driving customer retention through expedient issue resolution and satisfaction, and consistently delivering market-leading products and services. Areas of Expertise:

Hiring & Terminations

On-Boarding & Training

Scheduling & Timelines

Performance Evaluations

Taxes

Vendor & Supplier Relations

Negotiations & Contracts

Cross-Functional Coordination

Team Leadership

Communication & Public Speaking

Accounting & P&L Statements

Data Analysis & Reporting

Documentation

Customer Service & Retention

MS Office Suite

Process Improvements

Regulatory Compliance

Inventory Management

Payroll

Risk & Issue Resolution

Health & Safety

Professional Experience

Renaissance Montgomery Hotel & Spa at The Convention Center • Montgomery, AL • 2015 – Present

Director of Outlets/Restaurants

•Manage all daily operations and staff across multiple divisions, including: The Exchange Lounge, Freeney's Bell Tavern, The House Restaurant, The House Coffee Shop, Elite Member Concierge Lounge, In-Room Dining, Spa Pool Bar, and Alcohol Beverage Purchasing Department of a AAA- 4 Diamond Hotel with 360 luxury rooms, 9000 sq. ft Spa, 600 car garage, 14,000 sq. ft Grand Ball Room, attached to a 269,000 sq. ft Convention Center, and an1800 seat, level 1 Performing Arts Center.

•Work directly with the Food and Beverage management team to successfully execute all restaurant initiatives.

•Continually improve guest satisfaction and maximize the financial performance through analyzing P&L statements, developing operating budgets, forecasting, capital expenditure planning, and driving fulfillment of strategies.

•Oversee vendor and supplier relations, including contracts, negotiations, selection, and performance reviews.

•Manage purchasing and inventory, and maintain a detailed knowledge of all hotel and spa processes and functions.

Starbucks, Inc. • Montgomery, AL • 2014 – 2015

Store Manager

•Managed all store operations and staff, including hiring, training, daily supervision, scheduling, and evaluations.

•Improved human resources through prompt and accurate issue resolution, customer service, and product quality.

•Oversaw inventory, health and safety regulatory compliance, and administrative functions across multiple stores.

•Monitored store financial performance, analyzed costs, and provided stakeholder updates.

D.R. Management Group, Inc. • Montgomery, AL • 2005 – Present

Senior Consultant

•Serve as a consultant for government and civilian organizations in the process of starting non-profit organizations.

•Generate documentation for filing with the Internal Revenue Service.

•Serve as liaison between the Board of Directors and Executive Director.

•Implement training measures for grant writers, researchers, and Board of Directors, and evaluate performance.

•Manage various human resource functions, including payroll, taxes, employee files, and compliance with Department of Labor Employee Relations.

Teds Montana Grill, LLC • Atlanta, GA • 2007 – 2011

Field Training Specialist

•Trained and evaluated Managers in Training, and created training programs and content to measurably improve employee retention and field performance.

Ruby Tuesday Restaurant, Inc. • Atlanta, GA • 2005 – 2007

District/General Training Manager

•Managed a $2.1M restaurant, including 4 salaried employees and 23 hourly team members.

•Analyzed data to identify weaknesses in business operations, and suggested successful solutions.

•Monitored KPIs and performance goals, and reconciled profit and loss statements to increase revenue.

•Directed personnel hiring, training, evaluations, terminations, scheduling, and assignments.

•Ensured regulatory compliance by facilitating district training classes on policies and procedures.

Cracker Barrel Restaurant, Inc. • Montgomery, AL • 2000 – 2005

General Manager

•Operated a $4.1M restaurant and $1.1M retail unit, including 1 retail employee, 5 associate managers, and 142 hourly personnel.

•Spearheaded the successful opening of 4 new restaurants.

•Identified operational weaknesses, and implemented numerous solutions to achieve company performance goals.

•Managed human resource procedures, including staff hiring, firing, training, and evaluations.

Bo Jangles Restaurant, Inc. • Martinez, GA • 1991 – 2000

Area/General Training Manager

•Directed brand training across eight company and four franchise restaurants.

•Evaluated facilities, equipment, and operations for efficiency and food, safety, sanitation, and HAACP compliance.

•Recommended successful improvements to various operational inefficiencies.

Department of the Army • Multiple Locations • 1985 – 1991

Personnel Administration Non-Commissioned Officer

•Provided Managerial and technical guidance to soldiers, and oversaw daily administrative operations.

•Managed compliance, personnel and transition processing, security clearances, training, reassignments, retention, pay, accounting, and legal procedures.

•Generated and interpreted SIDPERS reports, and maintained data and support files.

•Examined and inspected units for proper maintenance.

Education & Certifications

Master of Business Administration, Project Management

Post University Waterbury, CT Expected December 2016

Bachelor of Science, Management

Post University Waterbury, CT May 2014

Associate of Science, Management

Post University Waterbury, CT May 2012

Undergraduate Certificate, Human Resource Management

Post University Waterbury, CT July 2011

Certified Equal Employment Opportunity Counselor, Department of Defense

Certified Grant Writing Consultant

Training in the Prevention of Sexual Harassment (TIPOSH) Supervisors Course

ABC TIPS Certified Instructor

ServeSafe Certified

Site Certified

Professional Affiliations

Board Chairman, Montgomery Community Development Services Center

Board of Advisors, Trenholm Technical College School of Culinary Arts

Member, Project Management Institute

Member, Society for Human Resource Management: Atlanta Chapter

Member, River Region Food Policy Council, Inc.

Member, Arthritis Foundation Fundraising

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