Customer Service Assistant
Resume:
DEREK MOSS
Texas City, TX ****0
**********@*******.***
PROFILE: Professional and dedicated individual with five years of Office
Administration experience. Skilled in correspondence, filing, and
customer service.
OBJECTIVE:
A Full-time position in Administration or Human Resources with the potential for advancement.
Desired Salary: $20,000 - $30,000
EDUCATION:
Vet Tech Institute of Houston, Houston, Texas
• Studying for an Associate’s Degree in Applied Science
Westbury Christian School, Houston, Texas
• High School or equivalent
• Concentration: High School Degree
EXPERIENCE:
Jun 2011 - Aug 2015
Jan 2014 – Aug 2014
Jun 2011 - Jul 2011
May 2006 - Apr 2009
Personal and Executive Assistant, Houston, Texas
Executive Administrative and Personal Assistant to Catherine Nicholson (Insurance Agent for National Agents Alliance). Responsibilities for this position included answering phones, scheduling appointments, data entry, billing, and assisting Ms. Nicholson with out of town clients.
Paws Plus, Houston, Texas
Team Leader for a mobile vaccination clinic. Kept and maintained records of all animal patients. Assisted directly with the Veterinarian in preparing and administration of all vaccinations. Accountable for all required planning, required inventory stock and procurement. Provided direct customer service for patients and owners.
Contractor Safety Council, Texas City, Texas
Contracted to help rewrite entire Human Resource manual.
United States Navy, Norfolk, Virginia
Served two tours in the Persian Gulf in support of the Global War on Terrorism.
Lead Administrative Clerk
OFFICE ADMINISTRATION - Filing, maintaining service member's records,
typing correspondence, arranging travel, creating of shipboard manuals and creating awards.
SECURITY CLEARANCE (Secret) - Typing classified correspondence and awards. Maintained accountability of all classified material.
MAIL CLERK - Sending and receiving tons of bulk mail. Maintaining
accountability of all mail.
LEGAL CLERK - Assisted with all legal matters at my command.
CUSTOMER SERVICE ORIENTED - Helped all members of the
command with pay and legal issues.
PERSONAL ASSISTANT - Maintained the Commanding Officer and
the Executive Officer’s calendar, personal files, travel arrangements, and personal correspondence.
May 2005 - Apr 2006
Fry's Electronics, Webster, Texas
Sales
Interacting with Customers, helping them find the products that they
need.
Apple Representative
Was responsible for all Apple Products and sales. Only Apple Certified Representative in the entire store.
Jul 2002 - Mar 2003
Jan 2000- Jul 2002
Kemah Boardwalk, Kemah, Texas
Rides Operator
Responsible for the safe operation of rides at the Kemah Boardwalk.
Lead
Supervisor for all ride operating employees. Trained and tracked employee qualifications/
Byron Wilson, Attorney at Law, Houston, Texas
Office Assistant
Maintained case files, answered telephone calls, filing.
COMPUTER:
Proficient in Word, Excel, PowerPoint, Pages, Keynote, Numbers, Open Office suite, Adobe, and Photoshop. Can type 50 WPM.
CERTIFICATES & LICENSES:
Jul 2006
Yeoman "A" School (Administration)
REFERENCES:
Full references will be furnished on request.
INTERESTS:
Computers, History, Science
ACHIEVEMENTS:
Naval and Marine Corps Achievement Medal (March 2009)
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