Engineer Software

Michael J. Reece

*** **** **** ******, ******* SC

770-***-**** (Cell)

*******@*********.***

Objective

I am seeking a position as a Systems Analyst or Computer Engineer dealing with hardware and software. I have performed software development, software support, packaging and customer support. I am interested in the Greenville, Easley, Pickens, or Liberty SC areas.

Summary

Highly motivated software engineer involved in all phases of a project life cycle.

Have spent my career “chasing” technology as needed. Used to a “pick it up and run” philosophy where specific skill sets are not so important. I learn what I need as I go.

Can handle hardware and software projects and issues.

Strong interpersonal and communication skills. Cross Team oriented when needed. Completed the Dale Carnegie Course December, 1993 with many communications awards.

Software Skills

Programming Languages: Java Script, C, C++,C#.

Software Tools: Visual Studio, Windows Debugger for dumps, VMWare

Database Technologies: SQL, SQL Server 2003.

Operating Systems: Unix, XP, Windows 7, Windows 2000, Windows 2003 and Windows 2008.

Certifications NABCEP Entry level certified.

Working Experience

Level 3 Support Engineer 2011 to Present

Working closely with customers to analyze diagnostics from self-checkout issues to determine if the issue is hardware related or software related. If hardware related I usually am able to tell them what to have the field tech do. If the problem is software related I narrow the problem down to the point where the Level 4 support engineer can quickly get to the problem. I use filtering tools to make diagnostics easier and faster to read.

Level 4 Support Engineer Jan 2008 to 2011

Fixing issues related to retail software running on NCR self-checkout hardware. Implemented an image storage server and have helped the team with VMWare images to use in our work.

Software Engineer, Retail Systems Division May 1980 – Jan 2008

Started off as a test technician in systems integration testing (SIT) where I designed test scripts from functional specifications and drove a testing team as the senior technician.

Went back to collage part time to earn my Bachelors degree in May 1988. Upon gradation the SIT function was eliminated and I was shifted into software support.

Have been involved in professional services writing retail software for 15 years as a software developer, software support and packaging engineer.

Electronic Technician, Checkout Systems, Greenville, S.C. Sept 1974 – May 1980

Worked as a field technician servicing point of sale terminals for a 70 mile radius around Greenville S.C.

Education

Associate Degree, Electrical Engineering

Technology - Sept. 1974 Greenville Technical College

Bachelors Degree, Electrical Engineering

Technology – Sept 1988 Clemson University

Reference - Wayne Boulware (Manager – NCR Self-Checkout Support) 803-***-****

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