Customer Service High School
Resume:
Zanielia A Brown
San Antonio, Texas, *****
Cell: 347-***-**** ********.*.*****@*****.***
OBJECTIVE
Current college student eager to launch career in business and marketing.
PROFILE
Experienced Customer Representative, Marketing and Business Administration, whose qualifications include a high school diploma (earned with honors) and a passion for providing excellent customer care and helping others. Skills includes: Patience, Attentiveness, Calming Presence, Willingness to learn, Tenacity, and a great communicator.
Experience includes:
Over 1 years of dedicated customers service in supporting customers in a variety of environments, gained knowledge and experience in their products and services;
Experienced in resolving customer concerns and issues in a call center environment and with face to face interactions
EDUCATION
University of Texas - San Antonio/Western Governor’s University
Bachelor’s Degree in Business Marketing - pending grad 2018
Rossview High School - Clarksville TN
Ellison High School - Killeen TX
High School Diploma, 2014
Top 15% of graduating class
COMPUTER SKILLS
MS Office (Word, PowerPoint, Outlook); Internet Explorer, Google Chrome, and Firefox, POS systems, quick learner of new systems
WORK EXPERIENCE
Alorica, San Antonio, TX: October 2016 – February 2017 Customer Service Representative
Earl of Sandwich, San Antonio, TX: February 2016 - October 2016 Cashier/Catering Coordinator
Red Lobster, San Antonio, TX: August 2014 – November 2015 Hostess/Customer Service Professional
ADDITIONAL INFORMATION
...Zanielia has been a very dedicated customer service associate … her passion for the delivery of quality customer service was evident in the way she resolved her issues and cared about her customer’s concerns consistently ...
...has a gentle, calming demeanor and takes the initiative to respond to customers concerns...
...Zanielia is a hard worker and a fast learner...she grasps the knowledge and mastered the computer software and I rarely have to show her something more than once before she’s completely mastered it...
...interacts very well with co-workers, superiors and the general public...
...I have no doubt that Zanielia will make a fine addition to your team... she has my highest recommendation"
-- Karen Keene, Human Resources Professional
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