DIVAKAR RAVI

Mobile+91-995*******

Email aczcmh@r.postjobfree.com

CAREER OBJECTIVE:

To pursue a challenging and satisfying career in the world of opportunities and be a part of organization that gives me a scope to enhance my knowledge and skills in order to cope with latest technological changes.

CAREER HISTORY

HCL Technologies Ltd, Chennai

Senior Analyst (January 2014 - May 2016)

Responsibilities:

•Managed the customers database and transactions of the Customer Account.

•Developing a clear understanding of existing business functions and processes

•Sending email to the customer to get the required information to setup an account.

•Raise field jobs to technicians to fit water meters and to bill the customer

•Support billing and creating user accounts based on the request

•Sending formal letter to the customer for verification

•Handling escalations,validating the data and ensure that meets the business standards.

•Using any information gathered to write up detailed reports and draw conclusions.

Key skills

•Can manage a flexible work schedule to accommodate

•Ability to handle pressure and work on tight deadlines.

•Can quickly understand business or technical issues.

•Able to work accurately with interruptions.

Infonet Techno Solutions

System Engineer (July 2012 – August 2013)

Responsibilities:

• Maintaining domain controller that includes creating and managing users.

• Troubleshooting and updating firewall policies.

• Optimizing network performance by updating hardware and software

• Installation and maintenance of OS and Application Softwares

• Providing Shared Printer access.

Access Point IT Services India Private Ltd

Desktop Support Engineer (June 2011 - May 2012)

Responsibilities:

• Installing Operating System Windows XP/ Windows 7.

• Monitor System performance and implementing performance tuning.

• Manage incidents and request for a defined technology and environment.

• Network cabling and crimping.

Technical tools:

•Citrix receiver

•Team viewer

•Cis(central information system)

•Sap(net weaver)

•Merlin

Certification: Cisco Certified Network Associate (CCNA) [ID: CSCO11888167]

Educational Qualification:

Course

Institution

Board/University

Year of Passing

Marks B.E

(C.S.E)

Mookambigai college of Engineering

Anna University

2009

66

Diploma

Muthayamal polytechnic college

DOTE

2006

82

SSLC

St.Paul’s

.Hr.Sec.School

State Board

2002

75

Personal Details:

•Date of Birth : 09th September 1986.

•Nationality : Indian.

•Religion : Hindu.

•Marital Status : Unmarried.

•Languages Known : English, Tamil.

Declaration:

I hereby declare that the details furnished above are true to my belief and best of my knowledge.

Place:

Date:

Yours truly,

Divakar R

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