SAKTHIVEL GOPAL, CISSP

***** ******* *******, *******, ** 94555

510-***-**** aczcls@r.postjobfree.com

DIRECTOR – Technical Operations, DevOps, Site Reliability

SUMMARY

Technical Operations Leader with passion for delivering on business strategies, customer focused solutions that improve uptime, scalability, and performance of SaaS platform.

Support 24x7 SaaS Platform for 99.99% uptime, performance

Architect and Re-engineer Systems and Network for Scalability and Performance

Built highly productive and motivated offshore teams and Network Operations Center from ground up

ITIL process implementation for Release, Change, Incident Management, Disaster Recovery and Business Continuity Management

Manage, Monitor and Support Systems, Storage, Databases, Virtualization, Application, Network, Load Balancers and Security tools

Partner with Site Reliability, Performance Engineering, Core Platform and Infrastructure Architect Teams

Manage DevOps Configuration and Deployment Automation Manage Build and Release Engineering Operations

Architect and Support IaaS technologies - AWS, OpenStack, and Puppet for configuration management

Vendor, budget and contract management. Risk Management and Capacity review and planning

Support Security Operations, Compliance, and Audits

Strategic Business Planning and Execution. Prospect and Client Relationship for Technical Operations

Evaluate and implement technologies and tools to improve developer productivity

PROFESSIONAL EXPERIENCE

Castlight Health, San Francisco, CA December 2012 – Present

Director – Data Center Operations

Managing 35 member Tech Operations team comprising Data Center Operations, DBA Operations, DevOps, Application Support, and Release Engineering

Migrated Castlight infrastructure from hosted Rackspace solution to SunGard co-location data center facility

Built 24x7 Network Operations Center from ground up. Created highly motivated offshore and local teams

Hands on and technically strong from end to end in systems, storage, virtualization, network, databases, application

Successfully architected, managed, completed 30+ projects in evaluating, implementing new technologies/tools, and supporting product releases

Championed ITIL Process implementation for Change, Incidents, Projects, Build/Release/Deployment, Vendor and Capacity management

Re-engineered the platform for scalability, high availability, security and performance. Responsible for uptime and performance of Castlight Health SaaS platform

Evaluated and implemented tools /solutions like Nimble Storage, Encryption in transit, Gitlab, Greenplum database, Informatica, Percona MySQL

Evaluated and implemented security solutions like Gazzang for Encryption, Digital Guardian for Data Leak protection, Shape Security for Auto bot prevention, OSSEC and Trip Wire for IDS

Implemented various monitoring tools – SiteScope, Zabbix, Percona Monitoring and Management (Prometheus), MongoDB Monitoring System, Traceview for Application Performance Management, Takipi/OverOps for application exceptions management, SolarWinds for network monitoring, Elastic Search/Log Stash for centralized log management

Implemented Citrix and remote desktop solution for off shore teams.

AWS Enthusiast in implementing/migrating systems from on-premise to cloud using services like ECS, S3, Cloud Front, ELB, Auto Scaling.

Working on CICD pipeline for end-to-end automation on release and deployment using AWS tools.

Responsys (Oracle Acquired), San Bruno, CA July 2011 – December 2012

Manager – Systems Operations

Managed Production and non-production SaaS environments

Built offshore team in India, Bangalore. Collaborated closely with Engineering, Application Support teams, DBA, Network Team, Data Operations team, Implementation, Customer Success, Sales, Release Engineering

Responsible for A to Z in Infrastructure Operations management – uptime, upgrades, monitoring, capacity, performance SLA, on call support, vulnerability, patch management

Implementation and automation of Configuration Management

Developed and implemented Email Throttling System that stops/resumes mail queues on Port25 MTA servers

Success Factors, South San Francisco February 2010 – July 2011

Manager – Network Operations Center

Managed 24x7 NOC Team, Tier 1, 2 and 3 system admins and support staff

Worked with vendors and implemented the solutions like Akamai, Azul High Performance Java VM, F5 Big IP, Tea Leaf, McAfee

Collaborated with Engineering, QA, Sales, Customer Support, and Professional Services, DBA’s, Network and Security, IT Ops and DevOps

Implemented monitoring tools like SiteScope, Zabbix and Centreon

Sun Microsystems, Santa Clara, CA February 2001 – February 2010

Staff Engineer - QA Lead, Developer, Infrastructure Operations

Started as QA Lead for J2EE RI – EJB module

Switched to development using Ruby on Rails for kenai.com SaaS platform. Migrated Sun Microsystems’ OpenSource websites – Java.net, OpenOffice.org from Collabnet to kenai.com platform

Subsequently became the Infrastructure operations member to manage the configuration, monitoring, deployment, support for the platform

Authored and conducted Hands on Lab session using NetBeans Ruby on Rails IDE for Java One Conference – 2008, 2009

Bell USA (PharmChem Lab), Menlo Park, CA Oct 1999 – Jan 2001

Y2K Specialist, Java Developer, DBA and Systems Admin

Indian Oil Corporation – Systems Division, India Jan 1992 – Sep 1999

Associate Systems Manager – Data Processing and Systems Implementation

EDUCATION

Bachelors of Computer Engineering, Madurai Kamaraj University, India - 1991

Sun Certified Solaris System Administrator - 2010

Sun Certified MySQL Database Administrator - 2010

Cisco Certified Information Systems Security Professional – 2016

AWS Certified Associate Solutions Architect - 2017

TOOLS AND TECHNOLOGIES

Apache and almost all Java Containers.

Languages – COBOL, C, Java, Ruby on Rails, PHP, Perl, Python

OS – Various Linux/Unix Flavors, Solaris, Windows, Mac

Virtualization, IaaS, and PaaS Solutions – VMARE, RHEL KVM, AWS, OpenStack, Red Hat OpenShift

Automation – Puppet, Selenium, JMeter, Python, Bash and Frameworks

Databases – MySQL, Sybase, MSSQL Server, Oracle, Greenplum, Postgres, MongoDB, Informatica for ETL

Monitoring – Nagios, Zabbix, Cacti, Percona, TraceView – Application Performance Monitoring, NewRelic, AlertSite, Elastic Search (LogStash), Takipi, SiteScope, SolarWinds for network monitoring, MRTG, Graphite/Grafana with Prometheus for trending, AWSTATS, MongoDB Monitoring System

Security – Alert Logic for threat detection, Imperva Web Application Firewall, Tea Leaf, OSSEC and TripWire for IDS, DLP, ProSOC SEIM, Shape Security

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