Customer Service Technical Support

CEDEÑO, SHANTE ANGELITA M.

Address: A** Al Owais Bldg., Al Rigga, Dubai

Email Address: aczcli@r.postjobfree.com

Mobile Number: 056-***-****/ 054-***-****

OBJECTIVES

To obtain a job in your company where I can effectively use the knowledge I acquired from my study.

QUALIFICATIONS

Has good communication skills

Has good character and is well tempered

Dynamic personality

Computer Literate

Willing to learn new things and a fast learner

WORK EXPERIENCE

Convergys June 27, 2016 – December 24, 2016

Eastwood Quezon City MDC 100

Technical Support Representative (Microsoft)

Provides answers to clients by identifying Microsoft Office applications and Outlook.com issues, researching answers and guiding client through corrective steps.

Improves client references by writing and maintaining documentation.

Participates in development of client training programs by identifying learning issues and recommending instructional language.

Accommodates client disabilities by recommending devices and techniques.

Avoids legal challenges by monitoring compliance with service agreements.

Improves system performance by identifying problems and recommending changes.

EDUCATIONAL BACKGROUND

Tertiary Level: Bachelor of Arts in Journalism

Bicol University College of Arts & Letters

Legazpi City, Albay

2012- 2016

Secondary Level: Bicol College High School

Daraga, Albay

2008-2012

Primary Level: EM’s Barrio Elem. School

Legazpi City

2007-2008

Cabarian Elem. School

Ligao City

2001-2007

SEMINARS ATTENDED

PARTICIPANT: Rayterista 5.5 August 10, 2013

Bicol University

PARTICIPANT: Student Media Congress July 25-26, 2014

Theme: Empowering Media Catalysts

De La Salle University

PARTICIPANT: (Workshop) Hosting July 26, 2014

William Shaw Little Theatre,

De La Salle University

(Workshop) Basics of Scriptwriting July 26, 2014

A1103, De La Salle University

(Workshop) Broadcast Journalism July 26, 2014

William Shaw, De La Salle University

(Workshop) Finding your Passion July 26, 2014

Y507, De La Salle University

PARTICIPANT: A Journalism Workshop, “Tips for Budding March 5, 2015

Journalists: An American Perspective”

BUCAL Amphitheater

PARTICIPANT: 1 Day Training/Workshop in News Writing March 23, 2015

And Photo Journalism

Camp General Simeon Ola, Legazpi City

PARTICIPANT: Student Media Congress October 16-17, 2015

Theme: Experiencing Media Dynamics

De La Salle University

PARTICIPANT: (Workshop) Introduction to Public Speaking October 17, 2015

William Shaw Little Theatre,

De La Salle University

(Workshop) Instagram Photography

De La Salle University

(Workshop) Radio Opportunity Culture

LS 315 (Bean Bags) Pablo Nicolas Seminar Room

De La Salle University

PERSONAL INFORMATION:

Date of Birth: May 14, 1996

Age: 20 years old

Nationality: Filipino

Sex: Female

Civil Status: Single

Height: 5’2

Visa Status: Visit Visa

SKILLS:

Verbal Communication, Phone Skills, Listening, Data Entry Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism & Multi-tasking

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

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