Administrative assistant
Resume:
Jean A Draper
Wisconsin rapids wi 54494
**********@*****.***
PROFESSIONAL SUMMARY
I have been in the field for over 30 years. I am a quick learner and I do well working both independently and as a team member. I am always willing to learn new things and help out wherever I am needed
SKILLS
Accounts Receivable/Accounts payable/Collections/opening new accounts/credit/background checks/employment verification/human resources/light payroll experience/claims processing experience/customer service/Excel and Word proficiency
WORK EXPERIENCE
8/2006
to
present
Badger Utility of Wisconsin LLC
Waukesha, Wisconsin
Administrative
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
• Complete forms in accordance with company procedures.
• Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
• Conduct searches to find needed information, using such sources as the Internet.
• Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
• Create, maintain, and enter information into databases.
• Establish work procedures or schedules and keep track of the daily work of clerical staff.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Learn to operate new office technologies as they are developed and implemented.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Mail newsletters, promotional material, or other information.
• Maintain scheduling and event calendars.
• Make copies of correspondence or other printed material.
• Manage projects or contribute to committee or team work.
• Open, read, route, and distribute incoming mail or other materials and answer routine letters.
• Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Order and dispense supplies.
• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
• Prepare and mail checks.
• Provide services to customers, such as order placement or account information.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Train and assist staff with computer usage.
• Use computers for various applications, such as database management or word processing.
2/1998
to
8/2003
Complete Mobility
Waukesha, Wisconsin
Sales
• Attend company meetings to exchange product information and coordinate work activities with other departments.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
• Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
• Examine products purchased for resale or received for storage to determine product condition.
• Hire, train, and evaluate personnel.
• Keep records pertaining to purchases, sales, and requisitions.
• Listen to and resolve customer complaints regarding services, products, or personnel.
• Plan and prepare work schedules, and assign employees to specific duties.
• Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
• Prepare sales and inventory reports for management and budget departments.
6/1988
to
10/1994
Teamsters Local 344
West Allis, Wisconsin
Claims processor
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
EDUCATION
6/1989
to
9/1991
MATC
Business management/Business accounting
9/1979
to
6/1982
Nathan Hale High School
General - with specific classes in business
Diploma
Contact this candidate