Customer Service Representative

SARAH E. CHUNG

***** ***** ***** *******, ** ****9 C: 512-***-**** *****.******@*****.***

Administration Facilities Customer Relations Computer Savvy

Professionally effective at improving customer satisfaction ratings through exemplary service, all with a strong focus in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. Talented individual offers exceptional organizational, interpersonal and computer skills.

PROFESSIONAL EXPERIENCE

La Table Head Reservationist & Project Associate 08/2015-12/2016

La Table is a French restaurant where food, beverage, and culture take center stage.

oResponsible for communication between all levels of employment in a dynamic and fast paced, high pressure atmosphere

oImplemented organizational structure to improve flow of day to day operations

oCreated warm and inviting atmosphere for the guests including acknowledging frequent guests by name, quoting correct wait times, and building our guest base through exceptional guest service

oUtilized restaurant focused IT system to organize reservations, cap guest allowance to avoid overbooking and input guest preferences in order to better serve the clientele

Crate & Barrel Merchandise/Stock Associate 06/2014 - 03/2015

Crate & Barrel stores provide popular house wares and quality products with a timeless design

oContributed to company sales growth and profitability by maintaining the sales floor and stockroom to facilitate the flow of product

oAssisted with weekly & seasonal display changes under the direction of the merchandising manager

oResponsible for the receiving manifest and communicating to customers the status of their order

oAssisted merchandising manager with completing inventory control functions to support financial and inventory accuracy

Holiday Inn Express Guest Service Representative 06/2009- 02/2010

IHG has more guest rooms than any other hotel company in the world.

oAnswered incoming calls and assisted with reservations, confirmations, room requests, and questions.

oFamiliarity with all day-to-day routine hotel practices, including billing transactions and credit and debit card procedures.

oInitiated and monitored shift checklists for proper completion of tasks

EDUCATION

Austin Community College

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