Manager Sales
Resume:
Sandra Hoppe
******.*****@*********.***
SUMMARY
Experienced in all aspects of Hospitality Administration and Operations. Expert at developing strategic business relationships leading to successful partnerships, guest service and increased profits. Proven ability to build, mentor and lead a variety of teams in various functions. Decisive, willing to make hard business decisions. Reputation for integrity, responsibility, envisioning larger picture, follow-through, and achieving sustainable results.
STRENGTHS
Partnership Development, Management
New Business Development & Marketing Initiatives
Contract Negotiation
Change Management, Turnaround, Rapid Expansion, Process Improvement
Budget & Financial Planning
Commitment to Service & Profitability
Organizational & Employee Development, Mentor Partnering
Reputable leader and strategic developer with a successful background orchestrating start-ups as well as elevating organizational performance through skillful restructuring.
Effective in boosting sales revenues and impacting unit recognition, productivity, and membership through advanced leadership and implementations.
Expert in the identification, analysis, and resolution of diverse operational issues, continuously maintaining top performance while offering superior programs and services.
Highly focused on adhering to organizational missions and philosophy while positively impacting bottom line and daily performance.
3/2015 to Present District Manager – Guest Services, Inc.
Direct up to sixteen properties with over 3,000 doors to include Boutique Hotels, Luxury Condominiums, Vacation Rental Communities, Homeowner & Condominium Associations, as well as Commercial Associations and Clubs. Facilities consist of Fine Dining Restaurants, Spa’s, Banquet and Meeting space with on-site Events, Sales and Leased Commercial spaces. Responsibilities include P & L’s, budgeting, site visits, tenant & owner relations, collections and Quality Assurance. Create Standard Operating Procedures for Housekeeping, Maintenance, Front Desk, Guest Service, F & B, Management, Training, Safety, and Security. Reorganizing operations, one of which resulting at an annual savings of over $800,000. Planning and executing capital projects necessary to maintain and improve the sites within financial constraints.
9/2012 to 3/2015 Business Consultant
Evaluated Bonita Academy of Dance, created a business and development plans to expand business, assisted with implementation of plan tripling size of location, staff, program and amount of students within 1 year. Responsible for the policy development, job descriptions, & staffing handbooks. Introduced new business initiatives related to the operationalization of operational polices. Assisted with recruitment of key staff, budget planning and review of software tools. Reviewed key supplier contracts.
Consulted on marketing, budgeting, & assisted in operations for, Naples Couture Events, an event company.
Management Liaison between Construction Company and homeowners in multiple communities related to a Chinese Drywall Remediation Project.
8/2009 to 9/2012 Director of Central Florida Operations – Wyndham Vacation Rentals - Orlando, FL
Transitioned multiple properties from IRM to new division of Wyndham overseeing Regional Office including IT, Financial Services, Revenue & Inventory Management, Reservations, Food and Beverage, Group Sales, Maintenance, Housekeeping, Front Desk, Owner Services, HR, Administrative team as well as Local PMS, Website, and Financial Services systems. Consolidated offices to Operations only and transitioned Financial, Revenue, Inventory, & Reservations to Global Support team at corporate level to facilitate a savings of more than $600,000 annually. Grew local market by 30% in 8 months. Exceeded corporate employee engagement scores by an average of 3% while increasing revenue by 5% the first year of WVR’s ownership.
8/2009 – 9/2011 Director of US Operations – Integra Resort Management, INC. - Davenport, FL a portion of which was sold to Wyndham Vacation Rentals
Directed Operations of 1,400 individually owned Condominiums, to include Rental Management, multiple Commercial Leased Retail Outlets, Restaurants, Spas, and Conference Rooms divided among three Florida locations with corporate facilities and staffing at each site. Responsibilities included P & L’s, budgeting, occupancy, inventory, site visits, correspondence, owner relations, collections, staff meetings, evaluations and quality assurance inspections. Negotiated property insurance on behalf of the Associations, negotiated contracts including OTA & Wholesaler contacts and completed turnover from developer to COA. Directed Financial Services, Sales & Marketing, Inventory, Reservations, & Group Sales. Created Standard Operating Procedures for Housekeeping, Maintenance, Front Desk, and Guest Service, Management, Safety and Security. Within first 4 months of employment renegotiated contracts, reorganized staffing and operations to represent an immediate savings of more than $300,000. Facilitated Board of Director and Rental Management meetings.
3/2007 to 4/2009 Director of Resort Operations & Regional GM, East Coast - Celebrity Resorts, LLC. - Orlando, FL
Directed eighteen properties in six states across the US, with over 2,100 rooms of Boutique Hotels, Timeshares, Condo/Hotels, and Apartment communities which included restaurants, lounges, Deli, Spa, Banquet and Meeting space with on site wedding coordinators, Sales and Leased Commercial spaces. Responsibilities included P & L’s, budgeting, site visits, tenant relations, collections and Quality Assurance inspections. Created Standard Operating Procedures for Housekeeping, Maintenance, Front Desk, Guest Service, Management Training, Safety, and Security planning and executing projects necessary to maintain and improve the sites within financial constraints. Facilitated Board of Director meetings, tracked industry trends, products, and worked to implement all that were applicable & appropriate.
12/2006 to 3/2007 General Manager/Consultant, Kramer Triad Naples Management Group, Inc. - Naples, FL
Established Annual budgets, vendors, Standard Operating Procedures and worked with Heinz Construction Company through CO of building and 90% sell out of units which consisted of 91 units starting at $1.8 million to $17 million. Organized and conducted first Annual meeting to turnover Management to Owners Association with election of Board of Directors.
12/2001 to 1/2007 Resort Manager, Hilton Grand Vacations Company – Marco Island, FL
Managed a Gold Crown beach front resort, negotiated all contracts, monitored construction and preventative maintenance thru completion of all projects. Responded to owner issues and correspondence. Completed a 4 million dollar hurricane refurbishment project during a 15 week shut down; negotiating with insurance adjusters & overseeing contractors thru completion. Directed, managed, and trained a staff consisting of Administrative, Front Desk, Housekeeping, Maintenance, Sales, & Recreation departments. Actively communicated with the Board of Directors, conducted Board of Directors meetings; prepared annual budgets to include 17 year reserve schedule and a 3 year outlook on expected projects with proposals and timelines on each project.
7/2000 to 12/2001 General Manager, Vacation Resorts International – Fort Myers Beach, FL
Managed two beachfront dual affiliated (RCI & II) timeshare resorts. Completed interior and exterior renovations. Developed and adhered to annual budgets, negotiated contracts, trained staff, conducted Board of Director meetings, completed monthly and annual rental accounting, reviewed all Reservations, Housekeeping, Front Desk and Maintenance functionality.
12/1997 to 7/2000 General Manager, Bluegreen Resorts Management, Inc. – Orlando, FL
Negotiated contracts, developed budgets, trained staff, set in place Standard Operating Procedures, conducted Board of Director meetings, consulted on advertising and room allocations as well as managing Front Desk, Reservations, Housekeeping, and Maintenance staff for two Timeshare Resorts with a master association with affiliations to both RCI & II. Completed a new construction project starting with permitting through procurement of condo packages, start up and sell out.
Education
University of Maryland University College
LICENSES/CERTIFICATES/AWARDS/OTHER
Licensed Community Association Manager (LCAM) 1997 – Present
TIPS
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