Customer Service Management

RESUME

R. BALRAJ E-mail : *********@*****.***

Mobile : 097********

Objective

To utilize my skills to the best of my ability, to improvise upon them, acquire latest technological skills, work in challenging environment and contribute best to the organization.

Experience Summary

Over 18 years of experience in Dept. INCHARGE

(Stores) and distribution Management

Work Experience Details:

GoodLass Nerolac Paints Limited

Designation - Dispatch Clerk

Division - Distribution Management

Period - Dec’ 99 to March’2008

KANSAI Nerolac Paints Limited

Designation - CNF In-Charge at Trichy

Division - Distribution Management

Period - April’08 to March’2009

KANSAI Nerolac Paints Limited

Designation - CNF In-Charge at Chennai

Division - Distribution Management

Period - April’09 to February 2011,

SHALIMAR PAINTS LTD

Designation - OFFICER - DESPATCH

Division - Distribution Management

Period - March’11 to March 2014,

WATERTEC (INDIA) PVT LIMITED

Designation - STORE - INCHARGE

Division - Distribution Management

Period - April 14 to 21 January 17

NIPPON PAINTS INDIA PVT LTD

Designation - OFFICER ADMIN & FINANACE

Division - Distribution Management

Period - 23 January 2017 to Till Date

Job Profile Details:

Inventory control

Accurate Forecasting and ensuring STO

Establishing and different product maintaining appropriate reserve levels by SKUs

Warehousing efficiency for different product categories.

Inventory Management

-Ensure that adequate levels of stocks are maintained for each and every SKU’s in the Godown.

-Warehousing efficiency for various Product categories

-Provide timely feedback on performance of industry trend quality and performance and outputs for the inputs given.

Supply Chain Management

-Effectively plan van routing to overcome logistics problems which prevails in rural distribution.

-Planning and construction of beat structuring which is accountable for the cost minimization and effective reach for Unilever brands.

Business Development

-Always focus in needs of the customers and work continuously to satisfy the customer needs

-Analyze how to improve the competitive position in the market through improved customer service.

Training & People Development

Provide effective leadership to team achieve higher standards of performance through knowledge, training & development, building & maintaining team spirit and being result & task oriented.

Provide training to team members and customer groups

Educational Background

Sept 2006 – June 2009 : B.com (Accounts & Finance)

: Annamalai University – Chidambaram

: 53%

June 1993 – April 1995 : I.T.I - Electrical & Electronics

: Govt I.T.I - Amabathur

: 82.3%

Computer Skills

Knowledge of SAP System application with working experience.

MS Office tools: (Ms Excel, Ms Word)

Excellent Internet Skills.

Personal Details

Date of Birth & Age : 13.11.1977 – 39 Years

Father’s Name : Radhakrishnan.R

Sex : Male

Marital Status : Married

Nationality : Indian

Languages Known : English, Tamil

Permanent Address : Door No 53/2, Plot no.2,

Parthasarthy street,

Avurikollaimeddu,chinna Sekkadu,

Manali.

Chennai – 600068.

I hereby affirm that the above-furnished information is true to the best of my knowledge. I will be happy to provide any additional particulars that I may have unknowingly missed out.

DATE : 27.02.2017

PLACE : CHENNAI. R.BALRAJ

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