Customer Service Manager

John Velez

Hazlet, NJ

**.********@*****.*** - 646-***-****

To obtain an opportunity to utilize my skills and experience to assist in advancement of the company. Punctual and reliable Operations management

Responsible driver Supervision and training

Excellent sense of direction Calm under pressure

Comfortable with overnight runs Decisive

Pallet jack and hand truck operation Dedicated

Customer service-oriented Strategic planning

Warehouse and fulfillment Troubleshooting and problem solving Works well independently

Authorized to work in the US for any employer

WORK EXPERIENCE

Office/Operations Manager

The LivingSpace Company - Newark, NJ - May 1997 to Present Oversaw scheduling for the day-to-day activities of 6-12 transportation employees. Evaluated operational records and made scheduling adjustments to maximize efficiency. Established transportation cost standards and economical practices. Manage sales and information of product to inbound callers. Contacted customers prior to delivery to confirm and coordinate delivery times. Forecasted manpower requirements based on daily workload and company targets. Identified inefficiencies and made recommendations for process improvements.Identified inefficiencies and made

recommendations for process improvements.

Maintained effective accounts receivable and cash flow monitoring systems. Reviewed new customer orders and requests and manually entered data into a centralized database. Completed and followed up on all registration and traffic documents. Forwarded client-related quality and service issues to the appropriate manager for resolution. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

Coordinated rush orders and order changes.

Resolved problems for customers, warehouses and carriers. Completed all necessary customer documents and other paperwork. Distribution Supervisor/Lead

Publishers Circulation Fulfillment - Neptune City, NJ - August 2008 to October 2013 Loaded and unloaded 7 trailers full of newspapers (30-50 lbs.) each day. Received incoming shipments and reviewed contents against purchase order for accuracy. Entered data into [Software Program] to load and manipulate data and to produce reports. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Obtained signatures needed to complete and process all paperwork in a timely manner. Distributes copies of products to independent contracted carriers. Assist in showing geographic territory to new independent contracted carriers, including route assimilation. Ensure that every subscriber receives a dry, undamaged copy of the product on time, as scheduled in the subscriber's

product code.

Occasionally deliver open geographic territories.

Selected products for specific routes and bagged for delivery. EDUCATION

Certificate of Completion

Bronx Community College - Bronx, NY

1998

GED in General Education

Orlando Vocational Tech - Orlando, FL

1991

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