JOHN SCARDINA

919-***-**** ● aczc20@r.postjobfree.com

HEALTHCARE TECHNOLOGY ANALYST ● NETWORK ENGINEER ● SYSTEMS ANALYST TECHNICAL SUPPORT ENGINEER ● PACS ADMINISTRATOR ● DESKTOP SUPPORT

SUMMARY OF QUALIFICATIONS

Desktop \ Network \ Call Center Support ● Network Administration ● Ethernet Networks ● Technical Troubleshooting ● Technical Documentation ● Call Ticketing Systems ● Server Hardware ● Desktop Hardware ● Documenting Information ● Level 1 \ Level 2 \ Remote Support ● Medical Imaging Systems EP Recording Systems ● Angiography Systems ● PACS Solutions ● Proactive Monitoring ● Creative Problem Solving ● Anticipating Problems ● Active Listening ● Excellent Customer Relations Skills Excellent Oral \ Written Communication Skills ● Multitasking ● Effective Under Pressure

HIGHLIGHTS

Recognized as exceptional out of 30 technicians for customer interactions during initiative by upper management to develop improved metrics measuring protocols for Siemens Healthcare’s call center.

TECHNICAL PROFICIENCIES

MCSE ● CNA ● Network+ ● A+ ● SAS Base Programmer ● TCP\IP ● SAP ● DICOM ● HL7 GSMS ● HIS\RIS ● PACS ● NAS Storage Solutions ● Hospital IT ● Microsoft Office Remedy ● Active Directory ● Windows Servers and Workstations

EMPLOYMENT EXPERIENCE

SIEMENS CORPORATION Cary NC

Technical Support Engineer II 01/2008 – 12/2016

● Proactively monitored over 5000 units in Cath Labs. Repaired 40% of systems with 0 down time to the customer. 10% of those systems were repaired before customers realized there was a problem.

● Supported Cardiologists and staff in high-stress environments operating angiography, electrophysiology, and PACS systems.

● Provided Tier 1 and Tier 2 call center support to over 2500 hospitals and clinics and to over 200 Siemens field engineers in North and South America using Siemens angiography, electrophysiology, and PACS systems based on Windows running on Ethernet networks.

Geismar LA

Network Engineer 09/2003 – 01/2008

● Designed and Implemented field-based support strategy reducing average down time from > 4 days to < 1 day.

● Provided highest level of remote support to over 300 field-based employees, including managing user data, remote connection support, and disaster recovery strategies.

● Provided highest quality support to a wide range of users in diverse settings, including office workers, chemical plant workers, geneticists, biologists, and chemists.

GE CAPITAL IT SOLUTIONS Metairie LA

Systems Engineer 11/2000 – 08/2002

● Managed HP servers for Vencor Hospital and extended care facilities in 46 states and supporting over 65,000 employees, including system administration, patches, hardware and software upgrades.

● Performed network administration, support, and expansion for public school systems running Active Directory, TCP\IP, and using Ethernet and Token Ring networks.

Lead Desktop Support Engineer 02/1998 – 11/2000

● Supported desktop hardware and software for teachers and staff of Orleans, East Baton Rouge, Ascension, and St. Tammany Parish public school systems.

● Designed \ implemented \ supervised desktop and notebook rollout strategy enabling the installation of 50 customized workstations each day within the school system’s WAN.

● Managed on-going disaster recovery minimizing system down times to < 4 hours.

EDUCATION

MS Information Systems University of Phoenix Cary NC

BS Computer Science Southeastern Louisiana University Hammond LA

Mathematics Minor Southeastern Louisiana University Hammond LA

CERTIFICATES / TRAINING

SAS Certified

Base Programmer SAS Institute 10/2017 Cary NC

MCSE Microsoft Corporation Redmond WV

CNA Novell Corporation Burlington MI

Network+ CompTAI Corporation Downers Grove IL

X-ray Basics Siemens Corporation Munich Germany

Basics of EP Siemens Corporation Munich Germany

Siemens Zeego Siemens Corporation Munich Germany

Siemens Zee Siemens Corporation Munich Germany

Siemens Sensis Siemens Corporation Munich Germany

Siemens Acomnet Siemens Corporation Munich Germany

Siemens Artis Siemens Corporation Munich Germany

VOLUNTEER ACTIVITIES

Preschool Small Group Leader Hope Community Church Raleigh NC 2011 - present

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