Resume

JAMES DUGAN

*** ******* ***. • Cleburne, Texas 76033

805-***-**** • aczc1g@r.postjobfree.com

SYSTEMS ADMINISTRATOR

Expert network manager with over 20 years of experience supervising teams of technical professionals to design, optimize, maintain, and repair computer systems and infrastructures. Skilled in strategic business management such as project leadership, marketing, facility planning, productivity optimization, and procedure improvements. Familiar with a wide variety of technologies, operating systems, software, hardware, tools, and protocols. Network Management & Design • Business Strategy • Information Security • Team Leadership Project Management • Web Engineering • Systems Analysis • Productivity Improvement Operations Support • Capacity Planning • Networking Hardware • Recovery Solutions Interpersonal Communication • Computer Maintenance • Graphic Design • Marketing PROFESSIONAL EXPERIENCE

CASA LOMA COLLEGE, Van Nuys, California • 2002-Present A non-profit nursing and health school with 2 campuses, 90 employees, and over 500 students. IT Manager

Build and update company website on Drupal, as well as Moodle LMS site, analyzing traffic, accessibility, cross-compatibility, and accuracy. Monitor and maintain all technical equipment and local network, resolving issues to ensure maximum uptime. Update computer software and manage user database. Draft reporting documents and spreadsheets, and publish school catalog. Spearhead conversion of phone system from PBX to VoIP. Perform graphic design functions.

• Expanded computer network to include 10 servers and 250 computers over 3 campuses, including design and install of entire network.

• Designed network infrastructure and floor plans for 3-story, while also installing all Lan drops and wiring for 10,000 square foot campus in Van Nuys, saving the company $70,000 plus.

• Led team of 4 technical staff to maintain over 500 users on Microsoft Enterprise architecture. VENDA TEL CORPORATION, Temecula, California

Chief of Operations

Led operations management of facility, including analysis and design of manufacturing plant, and development and improvement of business procedures. Oversaw and maintained infrastructure, services, and MIS functions.

• Designed graphics for marketing, research and development. SIMA SAN DIEGO (UNITED STATES NAVY), San Diego, California Webmaster, Information Systems Group

Supervised 4-person programming team to analyze, develop, optimize, and maintain public-facing website, as well as internal systems. Performed testing, troubleshooting, and product delivery.

• Increased website traffic from 20,000 to over 800,000 monthly hits. Resume

JAMES DUGAN • Page 2

805-***-**** • aczc1g@r.postjobfree.com

SIMA SAN DIEGO, cont.

Data Systems Technician

Ensured proper operation of computers, printers, and network, successfully predicting and troubleshooting issues. Designed parts database and interface, increasing supply efficiency.

• Supervised 21 technicians and 600 stations over the Local Area Network. USS INGERSOLL DD-990 (UNITED STATES NAVY), Oahu, Hawaii ADP Officer / Work Center Supervisor

Maintained equipment in working order, including computers, peripherals, and local network. Supervised technicians, and oversaw security procedures.

• Awarded Navy Achievement Medal for superior performance, outstanding technical competence, and management of over 450 ADP technology items worth over $1.7 million. CSTSC (UNITED STATES NAVY), Mare Island, California Data Systems Technician

Trained in all aspects of data systems troubleshooting, maintenance, and repair. FORMAL EDUCATION

Pierce College - Woodland Hills, California

PROFESSIONAL DEVELOPMENT

Configuring, Managing, and Troubleshooting Microsoft Exchange Server 2010 - Global Knowledge Supporting and Troubleshooting the Windows Registry - Data-Tech Institute Developing an Intranet Site - Learning Tree International Introduction and Intermediate Java Programming - Learnsoft Corporate Training Printer & Monitor Maintenance and Repair - National Advancement Corporation Network Installation and Maintenance - National Advancement Corporation Fiber Optics Maintenance Technician School

Joint Maritime Command Information System School

DD-993/LHA Class Data Display Maintenance Technician School 24-Hour Hazardous Waste Facility Operations Course - SIMA TECHNICAL SKILLS

Systems: Windows, Windows Server, Mac OS, iOS, Linux Software: MS Office (Excel, Word, PowerPoint, Access), MS Visio, MS Project, Exchange, Exclaimer, Acronis Backup & Recovery, Symantec, Moodle LMS, Joomla CMS, Wireshark, VMWare, Adobe Creative Suite, FileMaker 12, Hyena, Vipre Enterprise Hardware: HP ProLiant servers, VoIP phones, Netgear ReadyNAS, routers/switches/modems, workstations/notebooks, printers, SCSI

Networking: Ethernet, ARP, IEEE 802.11, ICMP, TCP/IP, UDP, DNS, FTP, HTTP, HTTPS, IMAP, POP3, SMTP, LDAP, NTP, SSH, SIP, Telnet, TFTP, HOSTS, DHCP, VPN, NAT, HTML, CSS

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