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Customer Service Manager

Location:
Kitchener, Ontario, Canada
Posted:
March 16, 2017

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Resume:

Colleen Watkins

519-***-****

aczbz2@r.postjobfree.com

Accomplished manager, specializing in operations. Recognized for team building and team motivation. Excellent communication skills and able to manage a team of numerous people from diverse backgrounds toward a common goal. Able to manage multiple tasks, meet tight deadlines and increase team performance. A driven, self-starter who is adept at running operations and programs and for getting results.

Key strengths include:

Management

Coaching

Team Leader / Motivator

Marketing

Operations

Dedication

Customer Service

Mentoring

New Business

PROFESSIONAL EXPERIENCE

LEE MANAGEMENT SOLUTIONS August 2016 – October 2016

Building Manager

Responsible for cleaning common element areas (hall ways, elevators, lobby, gym).

Resolve tenant and owner issues; answer emails and messages on portal site.

Perform tenant meeting/occupancy meetings.

DOLLAR TREE CANADA May 2015 - July 2016

Assistant Part-Time Manager

Responsible for opening/closing store; reconcile tills; making bank transactions; arranging products on shelves.

Manages customer service and customer exchanges.

Responsible for training and managing cashiers.

CENTRAL FRESH MARKET March 2010 - June 2015

Cashier

Work at the customer service desk- lottery, cigarettes, count tickets, responsible for change drawer, exchanges/ refunds and opening and closing customer service

Talking to customers and making sure they found everything they were looking for

KITCHENER RANGERS September 2015 - Present

Game Operation Staff (Volunteer)

Get programs ready to be sold / sell programs.

Stock media room and room for parents, players and directors with pop, coffee, chips.

Manage people in the video room coordinate activites/promotions.

KITCHENER RANGERS JUNIOR HOCKEY CLUB September 2015 - April 2016

Placement Student

Attend school visits with 2 players while they read a book or play floor hockey with the kids.

Design displays for the Rangers room of history.

Help organize Ranger archives; helped plan year end awards ceremony.

Participate in Rangers Game Operations.

EMMANUEL VILLAGE January 2015 - April 2015

Placement Student

Helped run programs for seniors.

Ran own programs for seniors, such as Sing along, and Trivia.

VACATION BIBLE SCHOOL July 2006 - July 2014

Group leader for children aged 4-6 year’s old.

Group leader for children in the age group of 8-10 year’s old.

Assisted head coordinator.

Planned afternoon of activities for 35 children.

ST. MATHEWS YOUTH GROUP July 2007 - July 2014

Youth Assistant

Assisted in painting Sunday school rooms.

Was involved in the planning of youth events.

Helped plan youth services.

DELTA HOTEL KITCHENER-WATERLOO October 2011 - January 2012

Co-op Student

Assisted with sorting and filing paperwork.

Helped set up wedding shop.

HOLY TRINITY CHURCH September 2008 - 2010

Nursery Volunteer

Cared for children under the age of 3

Played games, prepared crafts

CERTIFICATES

Sports Management Worldwide; Portland, Oregon, USA

Hockey GM & Scouting, Certificate, 2016

Training included: NHL and international scouting techniques, NHL and minor league hockey general manager practices, RinkNet Scouting Software, STEVA Digital Software NHL collective bargaining agreement and statistical analysis. (Mentored by Harry Sinden, and Mike Oke)

Reference: Dr. Lynn Lashbrook, President, Sports Management Worldwide, 503-***-****.

High Five Training: Principles of Healthy Child Development

EDUCATION

Recreation and Leisure Diploma - Conestoga College – 2014 - 2016

SPORTS / ACTIVITIES EXPERIENCE

Member, Cameron Heights Athletic Council, 2010 - 2011



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