NAKIA RALPH

**** ********* ** ******* **, ***** aczbyv@r.postjobfree.com 704-***-****

PROFESSIONAL SUMMARY

Friendly Sales Associate adept at working in diverse retail and customer service environments. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Motivated customer service specialist with over seven years retail experience in a fast-paced, team-based environment

SKILLS

WORK HISTORY

SET MANAGER SOUTH PARK MALL

10/15-01/16, 10/16-01/17 (SEASONAL EMPLOYMENT)

Greeted customers, provide photography service to clients

Answered product questions with up-to-date knowledge of sales and store promotions.

Restocked inventory every day and reviewed cash operation data to verify proper replenishment.

Managed wide variety of customer service and administrative tasks to resolve customer issues

Manage a large number of cast members

Served as the main liaison between customers, management and sales team..

CLERK, OFFICE TEAM

01/15-12/15

Preformed wide variety of customer service and administrative tasks.

Politely assisted customers in person and via telephone.

RECEPTIONIST VIRGINIA COLLEGE

06/12-06/14

Directed calls to appropriate individuals and departments.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Served as the main liaison between customers, management and sales team.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Politely assisted customers in person and via telephone.

Earned management trust by serving as key holder, responsibly opening and closing store.

Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.

EDUCATION

NCCU, DURHAM,NC

06/12-05/13

Associate of Applied Science

ECPI, CHARLOTTE, NC

01/14-05/15

Associate of Applied Science

REFERENCES

CHARMAINE EAGLIN, PROGRAM DIRECTOR

VIRGINIA COLLEGE

804-***-****

BENISHIA WALLACE, STORE MANAGER

BATH & BODY WORKS

919-***-****

GAIL COOLEY, REGIONAL MANAGER

THE NOERR PROGRAM

303-***-****

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