Customer Service Sales
Resume:
NAKIA RALPH
**** ********* ** ******* **, ***** *****.*****@*****.*** 704-***-****
PROFESSIONAL SUMMARY
Friendly Sales Associate adept at working in diverse retail and customer service environments. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Motivated customer service specialist with over seven years retail experience in a fast-paced, team-based environment
SKILLS
WORK HISTORY
SET MANAGER SOUTH PARK MALL
10/15-01/16, 10/16-01/17 (SEASONAL EMPLOYMENT)
Greeted customers, provide photography service to clients
Answered product questions with up-to-date knowledge of sales and store promotions.
Restocked inventory every day and reviewed cash operation data to verify proper replenishment.
Managed wide variety of customer service and administrative tasks to resolve customer issues
Manage a large number of cast members
Served as the main liaison between customers, management and sales team..
CLERK, OFFICE TEAM
01/15-12/15
Preformed wide variety of customer service and administrative tasks.
Politely assisted customers in person and via telephone.
RECEPTIONIST VIRGINIA COLLEGE
06/12-06/14
Directed calls to appropriate individuals and departments.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Served as the main liaison between customers, management and sales team.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Politely assisted customers in person and via telephone.
Earned management trust by serving as key holder, responsibly opening and closing store.
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
EDUCATION
NCCU, DURHAM,NC
06/12-05/13
Associate of Applied Science
ECPI, CHARLOTTE, NC
01/14-05/15
Associate of Applied Science
REFERENCES
CHARMAINE EAGLIN, PROGRAM DIRECTOR
VIRGINIA COLLEGE
BENISHIA WALLACE, STORE MANAGER
BATH & BODY WORKS
GAIL COOLEY, REGIONAL MANAGER
THE NOERR PROGRAM
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