System Administrator

Qaisar Abbas

**** ****** ***, ******** **, ***** Ph: 404-***-**** Email: *********@*****.***

IT professional with 14-Years background in System Administration and Support Operations. Good knowledge of Installing and configuring Microsoft Servers, Hands on experience with MS Exchange, Office 365, VMware VSphere and VMware View Administrator. CISCO UCM Administration, Service desk management, administering backup jobs, Patching, System Migrations, Working with vendors, opening tickets and stay on top of an existing issue. Interested in pursuing a System Administrator’s position with support to team and end-user role. End User relationship and satisfaction

I understand how the negative perceptions of end users become IT’s reality. I have successfully restored the operational effectiveness by removing the roadblocks to productive IT/end-user. Technical Experience

Software

VMware VSphere, VMWare View Administrator, Teradaci PCoIP Management Console 1.7 to 2.3, Active Directory, MS Exchange / office 365, Outlook 2007 & 2010, Acronis Imaging, Norton’s Ghost Imaging, RightFax, Microsoft Office 2007

& 2010, Lync & Skype for Business, Dameware remote Access, Servicedesk Plus, Cloud Printing (PaperCut), SQL Server Installation and management/Backup, JIRA, VRanger Backup, Symantec backup Exec 2010, Content filtering using Web Sense, WebTitan tools and Mobile Device Management tools like mobile iron and office 365 MDM. Systems Hardware

Cisco UCS Blade Servers, HP & Dell Server, Desktops, Laptops, Cisco IP phones 8945, 8941, 7942 & Avaya, Cisco Conference phones, Polycom SIP Phones. Wyse & Cisco Thin Clients, EVGA Pcoip Zero Clients, Life-size Video Conferencing Equipment, Sharp Copiers, Badge Printers, Switches, Routers and Access Points. Leadership Team lead experience with excellent team building and decision making. I believe in a good teamwork through shared or common goal to strive for, mutual trust and respect, and effective communication. Professional Experience

Clearpoint Atlanta, Georgia

January 2012 – Present

Systems Administrator

VMware Administrator

Install, configure, and maintain server and storage systems. Managed VMware issues incidents and escalations within VMware Vcenter. Sr. Windows Admin functions and duties.

Performing VM ESXi host upgrade and VM ware patching

Troubleshooting VSphere ESX/ESXi, ESXi Clusters, Host Profiles, vDistributed Switches, HA, DRS, vMotion, Storage vMotion, Fault Tolerance, Resource pools, VCenter Permissions, Snapshots, Disk expansions, Templates, snapshots, Disaster Recovery (DR) and High Availability (HA)

Experience in deploying and managing servers in a VMware, Vcenter Vsphere 5

Performed VMware tools upgrade for machines in VM-ware v-sphere and expedited the both software and hardware updates.

Performed Esxi host upgrade to VMware 5.5

Management of PCoIP Zeroclients using Teradici PCoIP Management Console.

Microsoft Office 365 administration.

Exchange Administrator, maintain and manage current Exchange 2010 / 365 Environment

Performed Exchange to Office365 Migration.

Managing servers, Storage with different Hardware vendor's like EMC storage Nodes, HP Proliant Servers, HP iLO, DELL Servers, IBM BLADE Chassis.

A solid understanding of distributed computing environment, client/server Architecture and load balancing. Experience in troubleshooting clustered/load balanced environments.

Involved in Avaya to CISCO phone Migration.

Resolving & maintenance of hardware related issues(Green plum, amber light, FAN, DIMM) errors, Rack and Stack New Server and network hardware.

Upgrading firmware versions of Bare-metal machines and virtual machines and clusters.

Administrating a corporate Cisco UCS environment.

Excellent written and verbal communication skills, good interpersonal skills, and strong analytical and problem solving skills.

Solarwinds tool

Daily System Monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs an verifying completion of scheduled jobs such as backups.

Managed badge access using Card Access 3000

Backup Exec 2010/2012 & VRanger Backup

Deployed and Managed Virtual Printing Solution Using Papercut and Badge Scanners with Sharp Copiers.

Managed MDM Environment using Mobile Iron and MDM Office365

Managed Web Filtering using Websense Web Filter and WebTitan Appliances.

Managed Audiolog Recording solution for Contact Center by Verint.

Rightfax server Administration.

Performed office Moves and new office and infrastructure setup Clearpoint Atlanta, Georgia: February 2011 – 2012

Help Desk Team Lead.

Manage AD, Microsoft Exchange, DHCP, Antivirus and backup servers in the corporate network.

Manage PBX using AVAYA Site Administration

Managed VSphere and VMware View Administrator

Provide and participate in hands on expertise and resolution on a regular basis as well as managing the Help Desk group, and served as the escalation point for the group.

Coordinate help desk support operations with IT support team of engineers, administrators, and managers in all offices managing the implementation of helpdesk related service level agreement SLA in compliance with industry standards to allow these teams to support employees.

Responsible for creating and deploying patches for PC’s and various servers company-wide using LanDesk

Responsible for implementing and managing cloud print system

Plan, develop and implement new support policies and procedures by establishing company-wide help desk systems and processes for managing and tracking to provide trend analysis and ticket reporting to management.

Review reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact.

Analyze help desk activity and make recommendations for increased organization efficiency and effectiveness.

Managed mobile phones email and security using Blackberry Enterprise and Mobile Iron

Coordinate with staff, end users, and department managers to determine requirements for new or modified software and hardware and planned.

Responsible for maintaining and break/fix of Video Conference system (LifeSize).

Conduct vendor negotiations for hardware and software purchase, negotiated best pricing, established new procedures for cost reduction, and generated purchase requests

LAN support, VPN Account Setup and Support

Manage I.T Department documentation

Deliver new hire orientation from I.T and security point of view. Introduction to I.T systems and service desk.

Desktop and laptop security and encryption.

Experience with MacAfee, Symantec antivirus and Acronis. Guarded Systems, Inc. Roswell, Georgia: December 2008 – January 2011 Technical Support Specialist / Network Admin

Perform periodically server updates on Windows Servers

Configuring Virtual Servers and PC’s in a VMware environment

Configure and supported switches.

Supported public and private wireless network

Supported smart phones on various platforms such Blackberry, IPhones and Droids

Resolve all hardware issues for local and remote users.

Provide software support and upgrades for local and remote

Administer access and supported remote users through VPN and Terminal Service.

Configure and monitor remote user’s LAN/WAN connection.

Responsible for backups for local and remote users using such software as VERITAS BackupExec and Acronis.

Create and maintain documentation to system administration, configuration, mapping, processes, and service records.

Responsible for procurement of remote users hardware and software inventory

Added, removed, certified, and moved new or existing end-user accounts and administered permissions and access rights.

Administer and manage Microsoft Active Directory with Group Policy Management. Jaguar Pvt Limited – Faisalabad, Pakistan: March 2005 – September 2008 Network Administrator

Configured and upgraded networks and network peripherals, routers, switches, printers, fax machines, monitors, and various audio-visual (A/V) devices.

Assisted internal and remote clients with issues involving system navigation, Active Directory account administration, network configuration, file system architecture, and operating systems.

Responsible for managing Windows based environment.

Performed server administration that included Windows 2000 Server and Windows 2003 Server.

Built group policy and network security, managed Database Server, WSUS Server, Firewall and ISA Server.

ISA Server Administration and Symantec Antivirus

Performed remote installations and product fixes, as well as various troubleshooting support.

Supervised backup operations, tested new updates and installations.

Performed hardware up gradation, installed new peripheral devices Jaguar Pvt Limited – Faisalabad, Pakistan: January 2003 – March 2005 Jr. Network Administrator

Supporting network operations including software installations, windows installations, and end user training.

Completed new hardware installation for printers, PC’s, and network equipment.

Completed remote desktop support.

Performed multiple backup operations.

Supervised Outlook configuration and backups.

Implemented software and hardware troubleshooting. Education

Masters in Computer Sciences, Hamdard University Karachi, Pakistan Bachelors in Computer Sciences, Punjab University Lahore, Pakistan MCP (Microsoft Certified Professional 2003 Track)

Reference:

Kevin Keeney

Senior Vice President – Information Technology

Clearpoint

Cell: 404-***-****

Contact this candidate