Quality Compliance Specialist

Location:

Posted:

March 16, 2017

Resume:

Chandra Lovett Cocoa, FL Home: 321-***-**** Cell: 321-***-****

Quality Specialist Professional: Internal/Regulatory Compliance, Project Assistant, Records Management Email: *************@*****.*** LinkedIn: https://www.linkedin.com/in/chandralovett Page 1 of 6

Summary

Seventeen years of progressively more responsible, independent and complex experience within the technical administrative, documentation control operations, project coordination fields in various environments. Familiar and versed in the ISO 9001, ISO 13485, AS 9100, and TS 16949 compliance standards. Always striving for quality, colleagues have referred to me as the SCA, (Stone Cold Assassin). Proficient knowledge of procedures and/or systems including, but not limited to: Generation of multiple types of reports for the purpose of auditing, data mining, discrepancy resolution for quality and/or regulatory compliance.

Creation and verification of technical documentation and file systems for quality and completeness per regulatory compliance standards, (operations contract deliverables, forms, records work instructions, procedures, etc.). Effectively communicate with co-workers, supervisors and other departments varying in size and authority via multiple media.

Frequently assigned to special teams to coordinate, gather requirements and implement solutions in order to effectively meet project milestones.

I am a US Citizen with an active passport.

While employed with United Space Alliance at Kennedy Space Center, (2000 thru 2010), I successfully completed the Office of Personnel Management NACI investigation and received a NASA Personal Identity Verification badge for access to all operational areas.

Proficient ability to pick up new systems quickly: Internet/Intranet, file sharing systems, word/data processing S/W: MS Office Suite - Outlook, Word, Excel, Power Point, Access, Adobe Acrobat Pro, snipping tools, etc. Industry specific Systems:

File-sharing / Communication: Configuration / Requirements Management:

Operational Deviation /

Constraint and Change Control:

SATERN, Crystal Reports KSC12

Constraints Automated Tracking

System

Lotus notes Integrated Work Control System Deviation Integrated Log System Confluence/ALM Wiki iPRACA Jira

SharePoint 2010 Maximo PREP

SAP PLEX

SATERN, Crystal - Intranet file

sharing

Confluence/ALM Jama Expense Management:

Lotus notes ClearQuest PeopleSoft

Confluence/ALM Wiki DOORS ADP

PLEX Concur

Supplier Scorecard Management:

Exostar

Chandra Lovett Cocoa, FL Home: 321-***-**** Cell: 321-***-**** Quality Specialist Professional: Internal/Regulatory Compliance, Project Assistant, Records Management Email: *************@*****.*** LinkedIn: https://www.linkedin.com/in/chandralovett Page 2

Skills & Expertise

Aerospace Inspection

Aircraft

Aircraft Maintenance

Clerical

Clerical Skills

Communication Skills

Configuration Management

Customer Service

Data Analysis

Data Entry

Data Mining

Data Quality

Databases

Dedication to Continuous

Improvement

Document Management

Document Review

Earned Value Management

Energy

Fast Learner

Forms

Front Office

Intercultural Communication

Internet

Microsoft Excel

Microsoft Office

Microsoft Word

Office Administration

Office Equipment

Organizational Effectiveness

Pay Close Attention to

Detail

Printers

Problem Solving

Production Support

Professional Experience

Quality Auditing

SAP

Scanners

SharePoint

Software

Space Systems

Spacecraft

Supportive

Team-oriented

Teamwork

Technical Documentation

Telephone Reception

Test Equipment

Timely Execution

Training

Education

Joplin High School

High School Diploma, College Preparatory, 1994 - 1997 Activities and Societies: National Honor Society

Honors and Awards

Letter of Appreciation

AAR CORP October 2011

KSC Space Shuttle Program Workforce Appreciation

NASA July 2009

Promotion to Work Control, Specialist

United Space Alliance February 2009

NASA Eco Sensor Modification Award

NASA October 2008

ET Hail Damage Repair Award

United Space Alliance March 2007

Launch Operations Stellar Award

United Space Alliance October 2006

Experience

ISO/AS Quality Assurance Compliance Specialist at Electronic Concepts, Inc. September 2016 - Present (6 months)

Control and Maintain company compliance with ISO 9001:2008, AS9100:2004, and TS16949 certifications for the design and manufacture of plastic film capacitors for high reliability applications in industrial, medical, aerospace, and military systems among others.

Work to transition and implement revisions to compliance standards, (ISO 9001:2015, AS9100:2016, and TS16949:2016). Measuring and testing products to prints and specifications for in-process quality control Perform and/or assist with First Article Inspection Create and manipulate documents, records and spreadsheets in MS Word, Excel, PowerPoint and Visio. Perform and/or assist with:

PPAP - Production Part Approval Process

FMEA - Failure Mode and Effects Analysis (process and product) Gage R&R - Gage Repeatability and Reproducibility

Use basic physical measurement instruments, (calipers, micrometers, go/no-go gages, and height gages). QMS Internal Auditor/Office Admin at Eagle Picher Technologies November 2015 – July 2016 (9 months)

Coordinate with QMS Manager to support Internal Compliance / Process Audits and Customer/Government Audits: Schedule Conference Rooms, notify Subject Matter Experts and Escorts, and arrange drinks, snacks and meals Perform monthly Internal Compliance and Process Audits of assigned areas Assist other auditors with Internal Compliance and Process Audits Interface with operators, bringing attention to nonconformance issues; collect objective evidence of the same Enter audit findings as Problem Reports and/or Observation Reports into PLEX for issuance and assignment Coordinate with site(s) with regard to addressing findings and ensuring compliance Perform verification actions of Problem Reports and ensure timely resolution Input, Track, Post and Report Quality Management System Metrics: Key Measurables – On-time Delivery, Customer Returns, Lot Acceptance Testing, First Time Quality (monthly) Customer and Internal Audit charts (monthly) - Input, Receive, Maintain and Report performance to Quality Management. Customer Satisfaction Scorecards (monthly)

PRACAS Data metrics, (Problem Reporting, Analysis and Corrective/Preventive Action System) Enterprise 5S Program metrics (weekly)

Distribute, Maintain, Coordinate Customer Quality Alerts and Advisories via PLEX; Perform 5S audits, coordinate with 5S team to ensure audits happen on time and that data is entered in Excel or PLEX Assist Training and Development Manager with entering and completing training records/certifications in PLEX Administer eye exams and ensure compliance with the Enterprise Employee Vision Screening Program Perform Documentation Control Center operations when the operator is out Order supplies for the QMS Office and the Enterprise 5S Program Chandra Lovett Cocoa, FL Home: 321-***-**** Cell: 321-***-**** Quality Specialist Professional: Internal/Regulatory Compliance, Project Assistant, Records Management Email: *************@*****.*** LinkedIn: https://www.linkedin.com/in/chandralovett Page 4

Engineering Project Assistant at Superior Talent Resources contractor (Rockwell Collins) January 2015 - November 2015 (11 months)

Edits format of software/hardware documentation.

Interface with technicians, engineers and engineering managers to create/edit documentation, gather and enter requirements and implement hierarchy in configuration management databases. Verify change requests are in the proper state and implement into documentation. Perform data conversion using various application media for software development or project file maintenance. Perform as primary focal point, coordinating, tracking and reporting status for inquiries and problem resolution during the pre-release, release and revision of development/product related documentation. Prepares and tracks third-party communications.

Organize, audit and archive required project documentation within managed electronic file systems and structures using standard naming conventions.

Coordinate the set-up of project/program meetings. Make changes to and maintains department and project/program websites. Order and coordinates the delivery of piece parts and LRUs. Build productive working relationships internally and occasionally externally. Contacts involve obtaining or providing information or data requiring some explanation or interpretation. Generally works on moderately difficult assignments utilizing prioritization to accomplish objectives Quality Projects Documentation Support at Superior Talent Resources contractor (Siemens Wind)

December 2013 - October 2014 (11 months)

Provide quality documentation support as a team for assigned Siemens Wind Farm Customer Project sites. Participate in accumulating statistical data and performing special research, verification and data gathering projects via SharePoint and SAP.

Participate with QA personnel, Project Management and Project Engineering in establishing contractual requirements for customer handover packages.

Participate in receiving, processing, recording, coordinating, distributing and controlling data per regulatory compliance Utilize Excel spreadsheets and pivot tables to gather raw data and track project progress Running multiple report types in SAP for comparison to hard copy procedures for quality and compliance Building Bill of Materials for each system, subsystem of a wind turbine and linking the connections within SAP Interpret documented rules, past practices, or instruction on a semi-independent level. Effectively identify problems as they occur and take appropriate steps to solve them in situations where the problem may be difficult or complex.

Communicate frequently with inter-organizational and external contacts with regard to individual project status and discrepancies from mobilization through project completion. Chandra Lovett Cocoa, FL Home: 321-***-**** Cell: 321-***-**** Quality Specialist Professional: Internal/Regulatory Compliance, Project Assistant, Records Management Email: *************@*****.*** LinkedIn: https://www.linkedin.com/in/chandralovett Page 5

Technical Records, Specialist at AAR Airlift Group March 2011 - August 2012 (1 year 6 months)

Responsible for providing prompt and accurate updates of the maintenance and inspection records to include but not limited to:

Maintain clear and concise source document files to include, but not limited to, FAA Form 8130, Life Limited Component Cards, and Aircraft Flight Logs

Prepare maintenance and inspection future forecast reports and distribute via Microsoft Outlook to offsite customers Provide long range planning forecasts for budgeting purposes Enter data into the computerized maintenance tracking system (WinAir) from source documents Maintain and control the filing system of aircraft maintenance records per quality and compliance regulations Ensure all flight times & cycles are correct prior to updating the tracking system Create and maintain Airworthiness Directive compliance records using Microsoft Excel in accordance with Company Policy and FAA Regulations

Create and maintain Major Alteration and Repair listings using Microsoft Excel in accordance with Company Policy and FAA Regulations

Assist the Program managers with aircraft inductions Provide research support to both in-house and remote facilities Launch Operations Work Control, Specialist at United Space Alliance March 2004 - October 2010 (6 years 8 months)

Perform as the Test, Assembly, Inspection Records (TAIR/Document Control) POC of an operations area per NASA and other federal agency's regulatory compliance standards Experience and ability to support ALL areas, ANY shift under very minimal supervision, sometimes with little to no advance notice.

Account for, control and process work packages to document maintenance, testing, configuration changes, production, and repair activities utilizing alpha-numeric filing systems and automated software systems, (KSC12, DILS, IWCS, CATS, iPRACA, Maximo, SATERN and other Intranet file sharing databases, etc.). Initiate, maintain, control, monitor, review and approve the release and status of: Work control documentation Launch processing system work authorization documentation, accountability logs, records, and indices, as required Data entry for tracking and report generation

Document anomalies using authorized procedures and work process deviation requests generated in DILS Accurately create from template forms and distribute deviation packages for major milestone operations Examine/Review work authorized documents, materials, and products, and monitor work processes, in order to assess completeness, accuracy, and conformance to standards and specifications Provide assistance to cross functional departments in analyzing work schedule/operations, processing discrepancies, and work stoppages, evaluate possible outcomes and help choose the best solution to solve problems Member of Space Shuttle Alternate Landing site(s) team which supports off-site Space Shuttle landing, requiring TDY assignment, as required

Train/Assist newly hired employees in the proper documentation processing procedures Perform other related duties and special assignments, as required Chandra Lovett Cocoa, FL Home: 321-***-**** Cell: 321-***-**** Quality Specialist Professional: Internal/Regulatory Compliance, Project Assistant, Records Management Email: *************@*****.*** LinkedIn: https://www.linkedin.com/in/chandralovett Page 6

Launch Operations Department Training Coordinator at United Space Alliance October 2004 - December 2005 (1 year 3 months)

Under privacy and other federal agency's compliance regulations, serve as the point-of-contact between the Launch Operations Directorate and the Training & Development Departments Consolidate the Joint Base Operations Support Contractor schedule for Launch Operations directorate personnel Review the monthly training schedule provided by Training & Development Identify, consolidate, coordinate and request all training requirements in Launch Operations in the Technical Training Scheduling System to build the monthly Training Schedule Notify the employee scheduled for training and/or his or her manager of the assigned course, date, time, location, and any specific requirements (prerequisites, no facial hair, no high heels, etc.) that must be met prior to and for course completion; cancel training requests for those employees who cannot meet the course prerequisites Notify instructors that the interim/draft monthly schedule is available for their review and concurrence Distribute the monthly training schedule to Launch Operations directorate in a timely manner Generate “no-show” report and distribute to Launch Operations Management Coordinate special training requests with Training and Development, Instructors and required personnel in order to prevent work stoppages, paying special attention to major operational milestones and certification(s) required of the personnel involved

Contact this candidate