Quality Assurance Manager

Summary of Qualifications:

●Years of experience collaborating with customers, associates and management in a professional manner.

●Extensive knowledge of RF scanners, power equipment vehicles and MS office suite.

●Analytical, with an ability to identify and resolve problems

●Strong verbal and written communication skills

● Strong interpersonal skills

●Ability to work independently as well as in a team environment

●Well organized, paying close attention to detail and able to manage multiple priorities in a timely manner

Experience:

Amazon Fulfillment : Quality assurance; Robbinsville, NJ Aug.2014- Currently employed

●Tracking shipments statuses using Amazon computer software, determining root causes and resolving issues in a timely manner.

●Trained many associates in pertinent processes and assisted management with innovating and implementing streamlined processes.

●Communicate with all levels of staff to ensure the proper shipments are prioritized and finalized on schedule.

Sleepys: Quality Assurance Specialist ; Robbinsville, NJ Feb.2013- Aug. 2014

●Daily use and documentation of power equipment vehicles

●Meticulously inspect and rate damage or defective products.

●Track and document damaged products using RF scanners and MS office suite to determine best practice for reconciliation.

Pullen’s Garage: Station Manager; Hamilton, NJ Jan. 2010 -Sept. 2012

●Minor bookkeeping.

●Maintenance of U-Haul scheduling and availability database as well as related equipment.

●Assist customers with finalizing transaction decisions both in person and over the phone.

Education:

Cabrini College: Art history/ American studies Radnor, PA

2005-2010

Steinert High School Hamilton, NJ Graduated June 2005

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