Sales Representative Project
Resume:
Thomas R. Hicks II
**** ****** ***, ******* **** GA 30349 678-***-**** aczbts@r.postjobfree.com
Analyst Experience
Over 19 years of experience as a Business Analyst in deploying system-wide applications and solving business problems by conducting research and analysis.
Extensive experience in gathering and documenting requirements, creating process flows, test cases and training material.
Experience in conducting JAD sessions, meetings, interviews, logical and conceptual reviews.
Technical Summary
Software: Microsoft Office Suite (Word, Excel, PowerPoint, Access), MS Project, Visio, Microsoft SharePoint, Documentum, MediaWIKI, TWiki, JIRA,
Methodology: Interviews, Document Analysis, Requirements Workshops, Site Visits, Scenarios, Tasks and Workflow Analysis, Acceptance Testing, SLAs
Industries: Telecommunications, Real Estate, Airline, Finance, Human Resources, Supply Chain
Deliverables: Agile/Waterfall Methodology, Business and Functional Requirements, Use Cases, User Stories, Test Scripts, Wireframes, Process Flows, Timelines, Data Dictionary, Change Requests.
Experience:
TinRoof Software, Inc., Sandy Springs, GA
Project Manager – Contractor
01/2017 to present
Managing a small team of 4 developers to deploy a customized online web application for a successful real estate company.
Created and maintain a project plan to track and monitor the implementation of software modules customized to the company’s business processes.
Conducting weekly conference calls to track and monitor project issues and defects reported by the stakeholder.
Organizing project documentation to keep the stakeholder engaged and informed on the team’s progress.
Cox Communications, Sandy Springs, GA
Technical Writer, TinRoof Software Inc. – Contractor
09/2015 to 12/2016
Documented detailed instructions for upgrading the Oracle Exadata database, the Comcast ADS Key Installation and Key Generation as well as telecommunication server support methods.
Recorded opened and closed Issues and Action Items for Server Engineers by determining the detailed description, the exact cause of the problem and a solid resolution.
Used Sharepoint to update existing documents for the NOC-Video Team.
Dynamic Reporting Solutions Inc., Atlanta, GA
Sr. Business Analyst – Contractor
10/2014 to 09/2015
Submitted change requests for test and production implementation by interviewing the owner of the customized reports.
Submitted Non-Disclosure Agreement forms based on the sensitivity of the data transmitted to third party partners.
Prepared Technical meetings on customized reporting by contacting project team members for detailed status updates and follow up Action Items.
Executed SQL statements to track and compare production data against test data.
Yellow Pages, Tucker, GA
Sr. Business Analyst, Randstad Technologies - Contractor
06/2013 to 10/2014
Successfully collected and documented business requirements by scheduling and coordinating meetings with team members from all functional disciplines to deploy an online search product internal to the company.
Used Salesforce as an Administrator to access and update email templates and corporate letterheads to notify external customers.
Successfully implemented the company’s Sales Representative Digital Sales Template by using Data Dictionaries and Wireframes to gather requirements.
Created and updated existing Process Flows based on continuous discussions and reviews with the internal customers.
Information Services and Corporate Systems at Delta Air Lines, Inc., Atlanta GA
Sr. Business Analyst, KAVI Software, Inc. - Contractor
10/2010 to 01/2013
Created or updated Use Cases as a means to gather functional requirements from stakeholders to implement finance application.
Led the SOA Run Support Team of 5 Developers responsible for tracking and monitoring defected modules in production.
Gained Stakeholders trust by closely listening and quickly responding to their issues and concerns regarding project implementation.
Collaborated between developers and cross-functional teams to maintain code, continuously improving command scripts and encouraging a rapid response to change in supporting the global expense reporting system.
Spokesperson for the business customer for technical reviews with 3rd party vendors on file transmissions and data encryption.
Legacy Finance at Delta Air Lines, Inc., Atlanta GA
Sr. Business Analyst
05/1991 to 09/2010
Provided IT Support to various Internal Functional departments in the Finance Portfolio.
Deployed packaged applications by closely monitoring project tasks and tested software applications by preparing test desktops in test environments and scheduling test users for internal business users.
Successfully deployed new UATP credit cards to the company’s customers by scheduling regular status meetings, managing vendor contracts and updating project documents.
Responsible for deploying a new Auditing system consisting of a web interface for view reports, a graphical user interface to enter performance data and an Oracle database to store performance data.
Successfully deployed a global, corporate-wide, vendor-hosted Expense Reporting System by coordinating tasks and priorities with Network Security, Web Infrastructure, Desktop Engineering and HR.
Customized the Delta Air Lines, Inc. International Cargo flight manifest and converting the report into an electronic messaging file which was mandated by the government.
Certifications
CLAYTON STATE UNIVERSITY,
Morrow, Georgia June 2014
Certificate: Project Management Certification
ATLANTA AREA TECHNICAL SCHOOL,
Atlanta, Georgia June 1993
Certificate: Computer Programming
DELTA AIR LINES, Inc.,
Atlanta, Georgia June 2005
Certificate: Business Analyst Training
Education:
GEORGIA SOUTHERN COLLEGE
Statesboro, Georgia June 1990
Degree: Bachelor of Business Administration
Major: Business Management Minor: Music
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