Project Manager

Terri D. McCord

Program Management Operations Specialist

Profile

Experienced Project Management Professional with more than 20 years of experience in Program Management Operations support and delivering multiple projects with varying deadlines and complexities. Possess sound problem solving and decision making-skills, with demonstrated follow-through and attention to detail. Seeking a rewarding position where I can utilize my formal education and past experience in a progressive, positive, stimulating, synergistic environment.

Education

M.S. Technology Management, University of Maryland University College, Completed 15 semester hours

Expected Graduation date: December 2018

B.S. Health Information Management, Florida A & M University – Tallahassee, FL Aug 1992

A.S. Physical Therapy, Pensacola Junior College – Pensacola, FL Apr 1987

Training

Certified Scaled Agile Framework (SAFe) Product Manager/Product Owner - 2015

Defense Acquisition University Level I Program Management - 2015

Defense Acquisition University Level I Contracting - 2009

Cisco Certified Network Associate Course, Ft. Meade, MD - 2003

Certified Information Systems Security Professional Course, Ft. Meade, MD - 2002

Experience

Action Officer/Senior HR Administrator Dec 2015 – Apr 2016

AXIOM RESOURCE MANAGEMENT, LLC - Falls Church, VA

Project: Defense Health Agency Human Resources Division. Directly supported the Chief of HRD on actions related to correspondence and administrative tracking.

Accepted and responded to Congressional and FOIA Inquiries within time constraints

Processed Civilian and Military Awards for Service, Achievement, and Monetary Compensation

Tracked suspenses and status of all HR Actions

Prepared weekly and monthly status reports for Senior Leadership

Updated and Maintained SharePoint site

Senior Project Manager Apr 2015 – Dec 2015

XICON SOLUTIONS, LLC - Falls Church, VA

Project: Defense Health Agency, Health and Artifact Imaging Management Solution (HAIMS). HAIMS is a repository where medical information is stored and retrieved to ensure continuity of health care.

Planned, directed, assigned, and coordinated the activities of information technology professionals with regards to Contract Requirements. Managed the workflow of Infrastructure Architects, NW Engineers/Administrators, INFOSEC Professionals.

Reviewed and approved HAIMS Operational and System Views that depicted the HAIMS architecture

Defined, managed and tracked client technical requirements, deliverables, schedules, and milestones

Prepared, reviewed, revised and maintained technical documents, including software and systems engineering, system operations, testing, and user documentation

Performed Program Management Assessments on Development Contractors engineering efforts hich led to identifying and documenting best practices

Reviewed and approved training modules (SCORM format) used to render electronic training to medical personnel. Identified a need for 12 additional modules.

Managed the workflow of software developers tasked with reengineering processes that improve the HAIMS system by developing of 12 new software enhancements

Extra large-sized Project with 80 work requests valued at $27 million

Project Administrator/IT Specialist Feb 2009 – Feb 2014

ALLTECH INTERNATIONAL, INC. – Vienna, VA

Project: IRS/IBM Webhosting

Alltech is a subcontractor to IBM and provides IT professionals and services to major corporations worldwide. Served as the project administrator and change/configuration manager on a webhosting/security technical project at the IRS.

Planned, directed, assigned, and coordinated the activities of information technology professionals (Infrastructure Architects, NW Engineers/Administrators, INFOSEC Professionals)

Managed risks related to the use, processing, storage, and transmission of information over Army network

Defined, managed and tracked client technical requirements, deliverables, schedules, and milestones

Facilitated Incident, Problem, and Change Management processes and reporting

Maintained Master Project Schedule and all Project Documentation

Scheduled and coordinated IBM network changes and updated system documentation

Updated and Maintained SharePoint site

Medium-sized Project with 10 work requests valued at $17 million per year

Production Deployment Specialist

Independent Contractor with CSC – Falls Church, VA Oct 2008 – Feb 2009

Project: IRS Prime. Computer Sciences Corporation is a global leader of next-generation information technology (IT) services and solutions. Purpose of the project was to modernize the IRS’s electronic tax filing initiatives.

Provided Production Deployment Support in the IRS Networking/Portal environments

Facilitated Incident, Problem, and Change Management processes from inception to resolution

Reported project status, establish procedures, and resolved conflicts

Conducted daily stakeholder status review meetings and generated daily status report

Scheduled and coordinated all IRS stakeholder changes

Maintained master portal infrastructure change schedule

Large-sized project valued at $5 billion over 15 years

Executive Officer Aug 2007 – Sep 2008

CACI – Arlington, VA

Project: US Army Intelligence and Security Command Management Support. US Army INSCOM conducts intelligence, security and information operations for military commanders and national decision makers. G4 (Logistics) Directorate manages the supply chain and contracts.

Provided executive-level administrative support to high ranking Government Civilian

Performed quality review of budget, travel authorizations and settlements

Maintained master calendar and master task order list

Small-sized project valued at $2 million per year

Project Control Manager Aug 2005 – Apr 2006

GLOBAL SECURE SYSTEMS - Alexandria, VA

Project: Department of Homeland Security BioWatch Program

The program consisted of more than 200 Scientists charged with detecting the release of pathogens into the air as part of a terrorist attack on major American cities.

Monitored the following project activities: contractual changes, preparations of work assignment requests, operations plans, specifications, and financial conditions of contracts

Oversaw and manage a $40 million budget.

Prepared the monthly status report to include the injection of spend plans and EVM charts

Tracked all resources (people, equipment, and money) of a time and material contract, which consisted of eight projects. Provided Subcontract Management to two major Public Health organizations

Maintained Master Project (MS Project-based) Schedule of 8 projects

Military Experience

UNITED STATES ARMY RESERVES (Retired) Jan 1985 to Sep 2016

Terminal Assigment: FORSCOM AUGMENTATION UNIT, Fort Bragg, NC

Title: Communications/Electronics (Signal) Officer - Chief, Automation Branch

Supervise staff of Telecommunications/IT Specialists and Network Administrators responsible for the installation, operation, and sustainment of FORSCOM network.

Created baseline system designs for secure and non-secure networks

Managed risks related to the use, processing, storage, and transmission of information over Army networks

Oversee training, resources management, enhancements, changes, and procurements of personnel and equipment, computer systems, and system security

More than 20 years of experience in Software Development Lifecycle management

More than 25 years of experience in the Military Decision Making Process

Working knowledge of DIACAP, DoD Certification and Accreditation, and FISMA requirements

More than 31 years of total military service.

Clearance: DOD Secret

Rank: LIEUTENANT COLONEL

Technical Skills

Applications: Program Management and Assessment Tool (PMAT), Jira, MS Office Suite, MS Project, Visio, SharePoint, MS Access, MS Publisher, Remedy Ticketing System, Siebel Ticketing System, ManageNow Ticketing System, Correspondence and Administrative Tracking System (CATMS), VoIP

Hardware: Cisco Routers and Switches configuration

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