CPE Technician

Carlos.O Diaz

**** ***** ***** ***

Glendale, N.Y. 11385

Email: c *******@*****.*** Mobile 347-***-**** Residence 718-***-**** Summary

I am a proven manager/technician leading teams during extremely stressful high pressure situations. I am excellent in developing talent.

I am always cool under pressure with the focus on customer service. I deliver results within cost structure and look to lower costs without losing customer satisfaction. USIC 2014-Present

Damage Prevention Advisor

As a DPA I would meet with contractors and utility workers in the field, advising them on the 811 “call before you dig program” in NYC, for the National Grid and Cablevision projects.

Rightech 2012-2014

Field Tech I, NY

As a field tech, contracted to Ericsson for Sprint Communications I would get dispatched to cell sites, installing and testing T-1’s from the LEC into the cell sites, worked with switch technicians on breakfix tickets, also provided tech services for the customer premise products, that would entail installing routers, switch’s, modems, also any breakfix tickets. Cell site equipment are of the Lucent brand versions 3.0,4.0,4.0B and MMBTS on the Sprint Vision project. Customer premise equipment were of the Cisco, US Robotics, Fluke (Visual Networks).

Acuative 2010 - 2012

Field Engineer II, NY

As a Field Engineer my duties are to provide contracted services for various companies, Verizon, AT&T, Qwest, Optimum Lightpath, Cisco

Ericsson

Field Technician, NY 2009

– 2010

Worked on the Sprint contract for Ericsson for the customer premise team and cell sites in NY, Long Island.

Carlos Diaz

Sprint Nextel

Field Operations Manager, New York City, NY (2006-2009)

M anage field technicians in maintenance, add-ons and changes at cell locations. Worked with landlords resolving site issues, partnering with RF Engineering to deliver best performance coverage for our customer base.

W orked in a large metropolitan area in stressful conditions.

M anaged spare equipment inventory for a customer premise equipment and Lucent cellular sites in the NY/NJ/CT area.

R esponsible for a fleet of vehicles for field technicians that included 30,000 dollars work of test equipment and tools.

Ensure cost-effective utilization of labor, inventory, vehicles and other company assets. Adjusted work load after looking over performance results based on trends and presented data.

M anage and operate independently in a remote from headquarters accountable for all daily tasks to operate a business under corporate policies and guidelines.

Senior Network Operations Technician (1999-2006)

I nstallation and maintenance of all customer premise equipment and central office products.

I nstallations of circuits for domestic and international switching services Trained on the following equipment: Frame Relay, and all types of modems, CSU/DSU.

T ested DS0 to DS1 transmission circuits using all types of telecommunication test equipment available.

C onducted walk thru and acceptance of new sites that would be added to my area.

I nterfaced and worked with Sprint Installation team on new cell site delivery assigned to my cluster of sites. Site inspections, any issues landlords or building management would have with new and or existing sites.

Software Skills

Competent knowledge of Microsoft Word, Excel, and PowerPoint Education

Manhattan Vocational High School

Sprint University of Excellence

Cisco Telepresence certified

Cisco UCS certified

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