Jaymit Patel

Brampton, ON L*T*W* 647-***-**** aczbqy@r.postjobfree.com

ca.linkedin.com/in/pateljaymit

Senior It Support Technician

Deliver exceptional support to end users and customers

Professional, resourceful and dynamic with comprehensive background with Windows platform and a broad understanding of networking technology .Creative thinker with an eye for detail and extensive experience installing, configuring, and implementing operating systems, applications, and tools. Leverage strong communication and interpersonal skills to work collaboratively with colleagues and clients. Expertise in:

IT Installation & Testing

Inventory Management

System Administration

Vendor Support Management

System Reporting

Policy & Procedure Enforcement

Troubleshooting

Client Service

Technical Skills

Networking: TCP/IP, DNS, DHCP, SMTP, FileZilla FTP, VPN

Virtualization: VMware ESXi 3.5,4.0 and Hyper V.

Server Operating Systems: Microsoft Windows Server 2000/2003/2008/2012

Workstations: Microsoft Windows 8/7/Vista/XP/2000/98, Linux

Backup Software: Acronis True Image Management Console, Norton Ghost, Symantec Backup Exec 10

Applications: Salesforce, Microsoft Word, Excel, PowerPoint, and OpenOffice, LogMeIn, DameWare

Professional Experience

Independent Contractor, Mississauga ON Present

Provide Level 2 Desktop and Printer support to Canada Post Group Company and SCI logistics

Working on Refresh project for HP desktop and Laptop computers

Purolator Inc., Mississauga, ON 2014 - 2016

Field Service Technical Specialist

Provide Level 2 field support for over 100 customers desktop and server systems. Administer entire IT infrastructure including Lenovo desktop computers, Toshiba thermal printers and Toledo scales. Refreshed server hard drives and RAM, configured RAID levels, and installed Windows Server operating system software. Performed backup / restore for MySQL Database and production/development server. Managing VLANs, access ports, and firewall rules under SMC router. Maintain hardware asset inventory by using Salesforce.

Migrated Windows XP to Windows 7 system on customers system, accommodating customers schedule and requirement,

achieved schedule deadline, minimizing downtime at customers sites.

Planned, organized, executed, and migrated Windows Server 2003 to Windows Server 2008 R2 into company’s internal infrastructure and customer locations, ensuring site-to-site replication, DNS, DHCP was accurately configured.

Minimizing every customers downtime by responding to and documenting internal / external ticket requests using Salesforce application that dealt technical issues.

All Tech Communication, Malton, ON 2011 - 2014

Network Administrator

Managed and maintained Windows Server 2008 and 2003.Setup and configured System Center Data Protection Manager 2010 for backup server. Configured and troubleshoot wireless router, laptops, desktops, network, and printers. Created users in Active Directory environment, reset passwords, setup Exchange Server email, mail forwarding, port forwarding, and assigned quotas for users’ mailbox and attachments.

Reviewed and enhanced organization’s disaster recovery plan, enabling restoration of network connectivity within a specified time period.

Managed network infrastructure inventory including firewall, cabling, servers and applications, routers, switches, licensed software and computer assets, resulting in well maintained database of equipment.

Analyzed and supported threat mitigation of intranet and Internet by monitoring network activities for secured browsing of Internet using Microsoft Network Monitoring tool and Advanced IP scanner.

Prepared support documentation and maintaining preventative measure steps taken onsite and to document steps for future reference.

Reliance Infocomm, Navi Mumbai, Maharashtra, India 2007 - 2010

Junior Network and System Administrator

Led operations including installing and upgrading software, performing security configuration, backups, and performance tuning. Managed and maintained servers, such as Windows Server 2003, Exchange Server 2003, File Server, and Backup Server (NT Backup and Norton Ghost).

Ensured backups were completed on regular basis, decreasing time and effort to restore services or resources after unexpected disaster.

Configured and troubleshoot wireless router, laptops, CPUs, network printers, and software problems, meeting company standards.

Document infrastructure environment of desktops and network cabling to establish best practice for any support technician to quickly identify layout of network devices.

Maintained inventory of all licensed software and computer assets, ensuring every entry was available on BMC Remedy tool for reference.

Reduced service calls for permission related issues for users in organizations by implementing file security permission on File Server.

Education & Certifications

Comptia Career Certifications

Comptia A+

CISCO Career Certifications

CCNA (Cisco Certified Network Associate)

CCNP (Cisco Certified Network Professional 300-115)

Microsoft Certifications

Microsoft Certified Professional

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