Customer Service Active Directory

Brian P. Kerrigan

* ********* **** *****: **.*********@*****.***

Essex, CT 06426 Telephone: 860-***-****(c)

PROFILE

Accomplished IT Professional with extensive technical experience in: computer systems, servers, LAN and hardware. Proven experience with operating systems troubleshooting, computer and server building, system integration, systems hardware/software purchasing, maintenance contract support, break-fix issues and customer service helpdesk. Ability to setup and maintain server/computer systems for companywide operations.

SKILLS INCLUDE

Servers and Client Support

Windows Server 2003, 2008, 2012

Virtualization

Server rack setup, cabling and server implementation

Windows 98, XP, 7, 10

Active Directory / Open Directory

Apple OSX 10.3 – 11.0

Apple Xserver OSX 10.6 – 11.0

Backup Exec, Retrospect

Switches and Router cabling setup

Image building for PC and Mac environments

Systems updates/upgrades

PROFESSIONAL EXPERIENCE

Globe Pequot Press - Guilford, CT 2007-2016

Book publisher and distributor of outdoor recreation and leisure titles. Imprints include Lyons Press, Falcon Guides, and Insiders' Guide. Was acquired by Rowman & Littlefield in 2014 from Morris Communications. Corporate responsibility for:

200+ PC/Mac Desktop systems

Building and implementing server systems.

Provided Active Directory / Open Directory Administration

Virtualized server and workstation systems

Programmed OSX system packages for deployment

ARD for maintaining OSX systems

Setup / test and deploy Parallels imaging for OSX

Backup systems Administrator – Veritas Backup Exec (PC) / Retrospect (OSX)

Server Administration / patching / support

EDI system support and troubleshooting

Purchased systems hardware/software keeping within budgetary requirements

Maintained and renewed systems maintenance contracts

LANDesk Administration

McAfee Administration

Configured Wireless networks and administration

Phone system support included program and communication patching.

Brian P. Kerrigan 860-***-****(c) Page Two

QualxServ Worldwide Tech Services 2006-2007 Contract lead field tech support for companies such as Dell, IBM, Cisco and HP.

Upgrade / rollover systems in Blockbuster Stores

Systems upgrade in Best Buy Stores

Independent Consultant 2004-2006

Private consulting for a number of local businesses including development and Installation of accounting software, designing and start-up of commercial websites, set-up of integrated e-mail systems and informational software programs for management.

Globe Pequot Press - Guilford, CT 2003

Consultant

Desktop Support

Develop cloning process for upgrading clients to XP

Clark Sailmakers, Inc. 1987-2002

Traditional Sailmaker, Rigging and Yacht Canvas

President and Owner

Started as Manager. Eventually purchased company. Built business computers, setup, maintain, troubleshoot, updating, etc. Extensive experience in designing, building and installation of sails, canvas and rigging. Managed Payroll, receivables, payables, customer relations, sales promotion, advertising, internet advertising (first business of its type to build and advertise on the internet). Trade shows, build booth components, running booth operations, etc.

ACADEMIC CREDENTIALS

Middlesex Community College

Associate Degree - Information Technology Systems

Webmaster Certification

Continuing Bachelor’s Degree - Business Accounting

INTERESTS

Sailing, Computers, Kayaking, Camping

References available on Request

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