Customer Service Project Manager
Resume:
Nick DiSciullo
Ardsley, New York 10502
TrueColor Painters & Home Improvements: Self Employed: 2008 – Present
LEAD CERTIFIED: Commercial and Residential, Taping, sheetrock, caulking,
Painting – exterior/interior, Power Washing-(Gutters, walkways, bricks, houses)
Doors & Window installation & Tile installation, (Ceramic) LOW VOLTAGE
Past employment:
TVR COMMUNICATION: DIRECTOR: APRIL 2006 – JANUARY 2008
Oversee the Service and Installation Department.
• Systems Consulting - TVR Communications Applications Engineering department provides systems architecture and design consulting for hospitals and other institutions.
• Interactive TV Services - TVR Communications provides rental programs for television, telephone, Internet access, movies-on-demand, games and other interactive services. We can manage the entire process, from renting services to support, to billing & collection and providing commissions back to the hospital.
• Cable TV/Satellite TV Distribution - TVR Communications provides access to cable TV services and to satellite services for hospitals and other installations.
• Educational Media Encoding - To support digital content for streaming educational videos delivered on-demand to patients, clinicians, and students, TVR Communications provides encoding services to digitize existing educational content.
• Installation - TVR Communications provides installation for everything it sells.
• Cabling & Wiring - TVR Communications expert installers can provide full-service cable and wiring for cable TV, Cat-5 and other wiring to meet hospital standards.
• Healthcare Television Repair - TVR Communications is the authorized repair center for Zenith and PDI Healthcare TV sets.
Project Manager: Raguso Telecommunication & Construction Underground and Aerial/Multi-dwelllings 2003-2004
Meeting with customers to ensure needs and concerns are addressed.
Review production and cost with budget and schedules.
Interviewing and placement of personnel.
Meeting with supervisors and quality control personnel in the field to evaluate quality of workmanship as per contract and regulatory requirements.
Review effectiveness and efficiency of internal processes and personnel on schedule.
Meeting with subcontractor project managers to ensure the subcontractors are on schedule.
Planning internal and subcontractors work on a daily basis as well as consideration to obstacles and material concerns.
Operation Manager: RCN Corporation 2000-2003:
Responsible for voice, video and data installation/repairs in the Manhattan/Queens & Bronx area.
Manage the production and workload of up to 45 technicians.
Responsible for database and payroll administration/time sheets.
Database and payroll/administration/time sheets
Prepare and administer department budgets
Evaluate and review staff’s performance/salary increases and bonuses.
Daily, weekly & monthly meeting to determine productivity, polices and procedures and problem solving.
Trouble calls, evaluating need for truck rolls.
Assign daily workload to achieve 32-40 point systems per day per person.
Planned single dwelling units/MDU’s for installation and assesses MDU’s for pre-wire.
Interface with Customer Service/direct contact with clients.
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Nick DiSciullo
Construction Technician: Cablevision of Westchester 1983-2000
Sketched installation and location of equipment such as amplifiers, power supplies and cables.
Prepared material orders for construction, supervised 12 employees.
Assigned personnel, materials and equipment to specific locations with the system.
Inspected pole installation to insure compliance with work specifications, as well as the progress and quality of construction projects.
Installed rigid and semi-rigid coaxial cable that included pole line construction and all under round installation of rigid and semi-rigid coaxial cable, with in conduit and direct burial.
Installed vault pedestals, boxes or equipment used to house CATV equipment.
Ground tap boxes, place rod or wire that served as ground for future installation of subscriber service drops.
Calculated signal losses of all cable lines and devices, pre-wire single and MDU’s/
Installed stand for trunk cable lines.
Ensure proper grounding of all cables.
Installed power supplies 3-60V and directional couplers. Grounded tap boxes to be used as
Ground for future installation of services drops.
Installed tap and line extenders on distribution lines and amplifiers on trunk cable.
Worked on system rebuilds.
Education & Certifications:
Scte Certified
Microsoft Word/Excel/Windows 2003
Manpower Database & Cable Database/Lotus Notes
AT&T Fiber Optic/Secor Fiber Optic, Fusion/Rotary,
Con Edison Learning Center School
Telephone, Cable & Cable Modems-C-Com
Telephony Background/4Pair, Telephone 25 Pair Cat-5, Cat-3 RJ11 Jacks
Signal Leakage Splicing, Coaxial Cable & Punch-down
And Pin Counts on 110/66 Telephone Blocks, PBX Systems
Install INC cards in computers for
Cable Modems, Troubleshooting CATV, Construction in MDU’s
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