Desktop Support Engineer

CURRICULUM VITAE

JAYANT SUDHAKAR SARULKAR

Sr No.48/2, Hissa No.55, In front of Sawatamali Temple, Ganesh Nagar, Wadgaon sheri,Pune- 411014. E-Mail ID: - aczbol@r.postjobfree.com

Mobile No: - +91-922*******, Residential: +91-940******* Passport No: K7574764

Career Objective: -

A position in the field in which My skill’s experience and knowledge be Effectively utilized to contribute to the company’s integrity and productivity while Providing opportunities for professional and personal growth. Experience Summary: -

More than 7 years’ experience in Hardware and Networking field, this is included installation, configuration of desktop, laptop and printer. Provide technical support to resolving lotus notes 8.2, laptop, desktop and printer related issues in a timely. Professional Experience: -

KRAZY MANTRA IT PVT LTD: - 25 JAN 2016 to Present

Job Title: Desktop Engineer – DESKTOP SUPPORT ENGINEER Job Responsibilities include: -

Inventory and asset management, conference room preventative maintenance, and e-recycling

Supporting a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

Ensuring audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

Support and responsibility for defined system administration activities on an allocated/defined system or environment.

Configuration of clients to connect to network to access their mails by using M S Outlook 2010, Intranet, using dial-up networking.

Actively respond to incidents and requests.

Write all related documentation / update data in online tools. (Changes, validation docs, system proposals / recommendation, etc.)

Design configuration and administration in support of on-going projects. Moves and changes.

To create archival on local machine to reduce space of mailbox size, open archive database from server and replication on locally.

Responsible for desktop/laptop OS hardening according to company policy.

Responsible to give technical support to FM Engineers Coordination with the vendor team for service changes and enhancement.

Technical Support to 2010 computers.

Installation and Configuration of Operating System and related Software, MS office2010, adobe reader, WinZip, antivirus and etc.

Joining the Computers to Domain and Local System Administration.

Maintenance and troubleshooting of DELL, HP, Acer systems.

Installing and configuring of Symantec Antivirus and Printer at client site.

Using Active directory to reset password and provide common drive access to user and etc. HCL Infosystem LTD: 26th Dec 2014 to 25 Nov 2015

Job Title: Senior IT Associate EMP Id: 44019705

Good hands on experience handling Video conference, data backup system, file & print server.

Must have experience supporting Data Centre. Rack & Stack, Routine maintenance and working with vendors for M&E.

Configuration of clients to connect to network to access their mails by using M S Outlook 2010, Intranet, using dial-up networking.

Troubleshoot and remediate issues impacting the operation of the IT infrastructure.

Document the design, operation and troubleshooting of technology platforms and procedures.

Provide support for a Windows infrastructure in an Enterprise Active Directory environment.

Act as a visible point of contact for the Wintel Infrastructure (O/S and hardware)

Provide close liaison with project teams to ensure the smooth transition of new applications, systems and initiatives into the production environment

Collaborate with global teams

Establish and maintain best practices, processes and procedures to underpin the operations of the business

Adherence to documentation and change control.

IMPACT INFOTECH PRIVATE LIMITED: - 1st MAR 2011 to 24 Dec 2014 Job Title: Desktop Engineer - DL2. Synergy EMP Id: 688618 Job Responsibilities include: -

AXIS BANK CLIENT SITE, PUNE.

Support and responsibility for defined system administration activities on an allocated/defined system or environment.

Actively respond to incidents and requests.

Write all related documentation / update data in online tools. (Changes, validation docs, system proposals / recommendation, etc.)

Design configuration and administration in support of on-going projects. Moves and changes.

Installation, Configuration and troubleshooting of lotus notes 8.2

To create archival on local machine to reduce space of mailbox size, open archive database from server and replication on locally.

Responsible for desktop/laptop OS hardening according to company policy.

Responsible to give technical support to FM Engineers Coordination with the vendor team for service changes and enhancement.

Technical Support to 2010 computers.

Installation and Configuration of Operating System and related Software, MS office2010,adobe reader, WinZip, antivirus and etc.

Joining the Computers to Domain and Local System Administration.

Maintenance and troubleshooting of DELL, HP, Acer systems.

Installing and configuring of Symantec Antivirus and Printer at client site.

Using Active directory to reset password and provide common drive access to user and etc. C S INFOSYS PRIVATE LIMITED: - 1ST December 2008 To 15th FEB 2011 Job Title: CUSTOMER SUPPORT ENGINEER.

Job Responsibilities include: -

On site Mahindra Vehicle Manufacture Limited at Chakan Pune.

Installation and configuration of Microsoft windows XP, Windows 7, Windows 2000 Professional and SAP based software and other peripherals and other software.

Configuration of clients to connect to MAHINDRA network to access their mails by using M s outlook, MAHINDRA Intranet, using dial-up networking.

Interaction with clients to help them solve their day – to-day problems. Installation and configurations of local as well as network printers of different makes.

Job involves maintenance and installation of Hewlett Packard (HP) systems, printers (color, laser, DeskJet etc.) and network printer, configuring printer, connecting to the network attached printer, sharing printer managing printer troubleshoot, scanners, Compaq systems, IBM systems, and TVSE printers.

Maintaining around 200 Desktops & Laptops computers connected to the server of Windows NT with configured protocols like TCP/IP.

PROFESSIONAL CERTIFICATION: -

Successfully completed ITIL V3 Foundation 2011 from EXIN The global independent certification institute for ICT Professionals Pune and secured 1st class in year 2015

Successfully completed MICROSOFT CERTIFIED PROFESSIONAL from Pune and secured 1st class in year 2010.

Successfully completed Jetking Diploma in HARDWARE AND NETWORKING Professional at J.M. Road Centre, Pune and secured 1st class in the year 2008.

Successfully completed Maharashtra States Certificate in Information Technology (MSCIT) from Maharashtra State Board of Technical education, Mumbai and secured 1st class in year 2007. ACADEMIC QUALIFICATION: -

Successfully completed Bachelor’s degree in Science from Anand Niketan College of Science, Anandwan, Worora. (Rashtrasant Tukadoji Maharaj Nagpur University), secured 2nd class in year 2007, percentage: 54 % Passed H.S.C from Maharashtra Board (Hiralal Mahavidhyalay Warora), secured 2nd class in year 2004, percentage: 44 %

Passed S.S.C from Maharashtra Board (karmveer vidhyalay Worora), secured 1st class in year 2002, Percentage: 57 %

Achievements: Best Performer award given by Wipro InfoTech in 2011. PERSONAL DETAILS: -

Date of Birth : 19th May 1987

Gender : Male

Marital Status : Single

Mother Tongue : Marathi.

Languages Known : English, Marathi, Hindi

Preferred Location : Nagpur, Pune, Nashik

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