Vijay S, E-mail: aczbj4@r.postjobfree.com

* *** ******* ********, ***** : +91-948*******

Villankurichi,

Coimbatore-641035

OBJECTIVE:

To accomplish my responsibilities to the best of my efficiency to achieve greater heights with hard and dedicated work for the betterment of my company.

ACADEMIC PROFILE:

Course

Institution

Board/ Institution

Year Of Passing

Aggregate

BE (ECE)

M.P.E.C College of Engineering, Coimbatore.

Anna University

2011

81%

Diploma(ECE)

Suguna Polytechnic College, Coimbatore.

D.O.T.E

2007

72%

SSLC

S.D.M.S, Coimbatore.

Matriculation

2004

78%

COMPANY PROFILE 1:

Company : Ensure Services Pvt, Ltd, Hyderabad.

Designation : Customer Support Representative(Voice)

Experience : 1 years (June 5/2015 – June 3/2016)

Ensure Services is a Service Provider who provides Level 1 to Level 4 services for Printers, Plotters, Scanners Desktops, Notebooks, Servers, Routers, Switches, and Storage devices, EPABX & Contact Centre Switches, Mobiles, FWP and FWT.

Client Company : SBICAP SECURITIES Pvt Ltd

Role : Service Desk Associate

SBICAP Securities Ltd (SSL) is a subsidiary of SBI Capital Markets Ltd. SSL commenced operations in the first quarter of financial year of 2006-2007 with a view to providing primary and secondary capital market access to investors both within the Group as also in the wider public domain. SSL seeks to become a leading financial intermediary, having a diversified customer base, broad range product offerings and State-of- the-Art execution and servicing capabilities and believes that financial inclusion can be achieved in Capital markets through affordable institutionalised, professional set ups that bring transparency and reliability to the table.

WORK SUMMARY:

Providing first level support through taking calls and handling the customers.

Monitoring the process frequently.

Escalating the issues to the Incident Management.

Monitoring the SLA (Service Level Agreement) Process instantly.

Software Installation and Updating.

Remote System Maintenance using Team Viewer and Remote Desktop.

Scheduled Data Backup and Security.

Implemented Security Policy and Virus Protection.

Monitoring LAN and WAN Network and its Performance.

Operating System Installation, Updating and Maintenance.

Handling Client Escalation.

COMPANY PROFILE 2:

Company : AF Display Solutions Pvt Ltd, Coimbatore

Designation : Customer Support Representative

Experience : 2 years (Oct 2012- Nov 2014)

Af Display solutions was established in 2002. Its an manufacturing sector which focuses mainly on Departmental Racks, Storage Racks, Trolleys, Baskets, Pallets and Bins. We are able to provide our clients with retail display racks and industrial storage racks that are at par with international quality standards.

WORK SUMMARY:

Interacting with Global customers.

User Administration.

Verifying the proper functioning of Peripherals.

Ensure Product Delivery.

Following Up Financial Statements.

Scheduled Data back Up.

Maintaining Computer Systems & Networks.

CERTIFICATIONS:

Database Management (SQL).

Real Time Embedded Systems.

TECHNICAL SKILLS:

Operating Systems : Windows and Linux.

Ticketing Tool : Service Now, CA Service Desk.

Monitoring Tool : BPPM Console, Spectrum, Prognosis.

Microsoft Office : Hands-on experience in MS-Word, Excel and PowerPoint in windows XP, 7and 8.

PERSONAL PROFILE:

Name : Vijay S

Date of Birth : 17-01-1989

Father’s Name : Sukumaran K

Mother’s Name : Subathra S

Languages Known : English, Malayalam, Tamil and Hindi

Hobbies : Watching football and listening to music

Passport : H5630752

DECLERATION:

I hereby confirm that above stated information is true to the best of my knowledge and believe.

Yours sincerely,

Place: Coimbatore

Date:

(Vijay S)

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