Customer Service Administrative Assistant
Resume:
Ana R. Corpus
Pleasant Hill, CA *****
************@*****.***
A bilingual, service focused professional, who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
SKILLS
● Bilingual Tagalog
● Proficient in Microsoft Office, Word, Powerpoint, Excel and Google Docs
● Familiar with Epic, Electronic Health records and Electronic Medical Records
● Knowledge of HIPAA, medical terminology, ICD-10 and CPT codes CAREER EXPERIENCE
Medical Receptionist
● Scheduling of patients using Epic, Electronic Medical Records, Electronic Health Records.
● Checking in/out of patients, verifying insurances, and updating yearly forms.
● Answered a high volume of calls and transferring to the appropriate departments.
● Obtained referrals/authorizations for patients.
Office Assistant
● Greeted customers and provided information about the services to be performed.
● Managed multiple calendars for different departments.
● Performed clerical, receptionist and administrative task.
● Scheduled and confirmed appointments with clients and vendors. Experperienced Level Clerk
● Served as the central point of contact for all vendors needing to access the building.
● Verified subpoenas, processed DMV request and No charges filed.
● Managed the receptionist area including greeting visitors, attorneys and law enforcement.
● Answered high volume of phone calls and directed it to the appropriate person. CAREER HISTORY
2015-2016 Medical Receptionist California Eye Clinic Walnut Creek, CA 2014-2012 Office Assistant Re-Bath of Alameda County San Leandro, CA 2012-2010 Experienced Level Clerk District Attorneys Office Richmond, CA EDUCATION and CERTIFICATIONS
Jewish Vocational Services/John Muir Health 2015
● Medical Administrative Assistant Certificate
CAL-State East Bay, Hayward, CA
● Bachelor’s in Administration of Criminal Justice 2010 National Retail Foundation
● Customer Service Certificate
Contact this candidate