Customer Service Microsoft Office

Navinda Taylor

Katy, Texas *****

646-***-****; *************@*****.***

Core Competencies

Customer Service • Special Needs Assistance • Conflict Resolution • Relationship Building

Time Management • Interpersonal Awareness • Emergency Response • Stress Management

EDUCATION

5/2015

Chiang Mai University Thailand

Bachelor of Science, Computer Engineering

EXPERIENCE

10/2016-Present

Thai Chef Restaurant Katy, TX

Waitress

Prepare clean, organized dining room and stock serving stations at open and close of shift. Help in any role as needed like hostess or table busser, especially during peak hours.

Anticipate and accommodate guest needs, presenting courteous attitude. Communicate effectively with patrons and kitchen staff to ensure quality service.

Assist ordering process through knowledge of menu, recommend specialty items, record orders, and relay to kitchen staff. Present accurate bill to patrons and inquire about satisfaction of experience.

Complete planned tasks, like taking orders, while fixing any sudden, unanticipated problems, like covering tables for an absent waitress or cleaning a spill in the dining room.

Adhere to FDA guidelines for Food Service Industry, maintaining clean dining experience.

9/2015-2/2016

Cultural Care Au Pair New York, NY

Au Pair

Completed 200-hour Child Safety and Development Training Course, extensive background check, and stable mental health analysis to qualify for placement with family in U.S.

Drove child to school and activities every day, practicing safe driving. Helped child balance playtime with homework time. Used any opportunity to teach child kind behavior.

Cooked three healthy meals a day. Cleaned child’s laundry and performed household chores.

Interacted with child and family in a friendly, respectful manner, forming a close relationship while maintaining professional boundaries.

2010-2016

Previous Experience

Thai Passion Restaurant Waitress, 7/2016-9/2016.

Chinese club Restaurant Waitress, 5/2016-6/2016.

Potjanee Restaurant Waitress, 3/2016-4/2016.

Freelance Animation Graphics Designer, 2010-2011.

TECHNICAL

SKILLS

Operating Systems: LINUX (primarily Redhat Enterprise Linux), Windows (2003, 2008R2).

Languages: SQL, Java, C++.

Applications: Oracle, Microsoft Office/Visio/Project, network security.

Databases: Oracle, MySQL.

CERTIFICATIONS

CPR/AED Certification, American Red Cross, 2015.

First Aid Certification, American Red Cross, 2015.

Driver’s Safety Certification, American Red Cross, 2015.

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