Customer Service Construction

Jon Stephens

**** ********* ***** ******, ** ****9 281-***-**** ***************@*****.***

Professional Summary

Self-motivated and hands-on warehouse, technical and construction professional possessing 20+ years of experience in the areas of warehouse and facility operations, retail grocery store management and operations, medical facility construction and equipment installation/device service, and residential home construction. Possesses the ability to successfully implement and execute multi-faceted operations and to adapt quickly and easily to challenging situations. Recognized for excellence in turnaround of underperforming operations and in making improvements to the bottom line. Possesses strong problem-solving abilities and maintains exceptional client and customer satisfaction accomplishments. Works well under demands of meeting deadlines and priorities in fast-paced, high pressure, multi-tasked environments to include large businesses and entrepreneurial environments.

Key Skill and Competency Areas

Heavy Equipment / Fork Lift Operation

Medical Facility Construction

Medical Equipment Installation & Service

General Contractor Construction

Process Improvement

Finish Carpentry

General Plumbing

General Electrical

Leadership and Supervision

Cost-Reduction Strategies

Client/Customer Service

Complaint Handling & Resolution

Cash Handling

Professional Experience

Warehouse Trailer Router and Loader/Spotter, HEB Delivery Operations, Houston, Texas July 2015 – Present

Responsible for routing trailers to assigned bays, loading and unloading, and operating yard mules and tractors to move trailers within the Distribution Center.

Fill in as lead for coordinating and routing trailers to bays and managing trailer movement throughout the Distribution Center.

Loads, unloads and power washes trailers utilizing forklifts and other machinery.

Operated yard tractors and mules to move trailers throughout the facility and place trailers in assigned loading bays.

Grocery and Dairy Lead / Stock Controller / Night Manager, HEB, The Woodlands and Spring, Texas July 2012 – July 2015

Supervisor in retail grocery management responsible for providing a well-stocked and maintained department while providing superior customer service.

Served as direct backup to department manager and assist in preparing work schedules for department.

Responsible for directly supervising 10+ employees in the department at any given time to include training employees; directing work; addressing complaints and resolving problems in accordance with company policies, applicable laws, and maintaining compliance with departmental SOPS and store operating procedures.

Ensured all employees complete tasks for their shift as well as addressing any attendance or disciplinary action necessary.

Interacted directly with vendors in placing orders and resolving issues.

Led and assisted with inventory control; receive incoming trucks, load, unload, move product and maintain store security while on night shifts.

Demonstrated and executed effective merchandising strategy and display set-ups and utilize suggestive selling techniques to meet customer needs and to build department sales.

Service Technician, Vonco Medical, Dallas, Texas April 2006 – June 2012

Service technician responsible for the service and repair of medical devices and supplies serving as a liaison between the company and clients as well as performing various medical facility construction.

Installed and serviced Alter G (Anti-Gravity Treadmill), Swim X Pools and BioDex Equipment set-ups.

Traveled across the US to deliver and install product.

Operated various work vehicles from a F250 to a 26 foot box truck.

Set up and installed equipment in medical clinics and facilities.

Perform service on various medical and rehab equipment.

Owner/General Construction/Contractor, Jon Stephens Construction, Red River, New Mexico 2003 to 2005

Construction Superintendent and Finish Carpenter, Various Builders, Red River and Ruidoso, New Mexico 1994-2003

Owner and operator of a residential home construction company ranging specializing in log homes to stick frame homes and served as construction superintendent and finish carpenter for various residential home construction companies.

Oversaw build projects from breaking ground to finishing of home for clients.

Completed finish out and built homes from ground up along with supervising a crew of employees.

Managed office and business tasks to include customer service, invoicing, ordering and cash handling.

Assembled equipment, operated fork lift and other equipment as needed.

Education

High School Diploma of General Studies, Westfield High School, Houston, Texas, 1988 – 1992

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