Active Directory Support

Omer Mohammed

E-mail: ****.********@*****************.***

Tel: 905-***-****

SUMMARY:

More than 3 years experience in Application Support,Network Support and Desktop support, Workstations, Laptops, Printers and Peripherals in Windows 95, 98, 2000, XP, Windows 2000, 2003 and 2008 server, VMWARE ESX, ESXI, and VMWARE SERVER, Linux and Mac OS 9 and 10 operating systems environment. Proven and established track record resolving technical issues, excellent planning, organization skills/ability to prioritize tasks and able to assume multiple responsibilities and remain productive within time sensitive and meet tight deadlines in fast paced environments and provide quality customer service, consistently meet or exceed client needs by providing service beyond expectation and meet or succeed objectives.

TECHNICAL PROFILE:

Experience in setting up Checkpoint and Cisco Routers and Switches, extensive and exceptional knowledge of Routing and Switching protocols, VLANS

Extensive and exceptional knowledge of routing protocol as setting up RIP, OSPF subnetting IP addresses and networking and extensive and exceptional knowledge of CISCO router 2600, 800 series and catalyst 2950 and 4900 series switches

Extensive knowledge of LAN and WAN, VOIP, DSL, TCP/IP, T1, 802.11x and fibre optics equipments, TCP/IP, DHCP, DNS, WINS, ACTIVE Directory, SMTP, FTP protocols, Wireless and Wired Networks, Setting up VPN Connections, Systems Security and numerous Software Applications on Servers

Experience in Windows XP, 2000, NT, ME, 98/95, Windows 2000, 2003 and 2008 server, Linux, Macintosh OS 9 and 10 and DOS based systems, Systems and Network Administration experience AS400 Support

Experience in providing support for Exchange Server, LotusNote, SQL Server, extensive knowledge on Virtual Technologies with ESX, VMESXi, Virtual VMWare Server on Windows and Linux, Active Directory, Exchange Server and Email Client using Eudora for Mac and Windows, Outlook Express and Outlook, MS Office, Corel Suites and Lotus Suite, SPSS & SAS, Sci-Finder, Imaging and Cloning Hard drive using Norton Ghost

Extensive and exceptional knowledge on Avaya telephone and Avaya Sofphone Technology

Extensive and exceptional computer operations knowledge of Desktop support, Workstations, Laptops and strong working knowledge of Blackberry, PDA’s including Palm Pilots involving setup, installation, configuration, upgrade and troubleshoot Bios and Device Drivers of Hardware and Software, Operating Systems, Ram, Processor and any Peripherals, Local Printers and as well as Network Printers and Print Servers

Install and maintain leading –edge Systems Security infrastructure using Symantec Endpoint Manager, pushing virus definitions and updating clients remotely with the new software and repaired infected machines

Experience in using various imaging software to image Desktop and Laptops via server and client imaging software in particular Ghost imaging and Clonezilla

Manage the configuration and performance management of all PC systems and telecommunications

Install, configure and maintain back-end and front-end systems, as well as LAN, WAN and Wireless connection at remote site.

PROFESSIONAL EXPERIENCE

June 2015-Present Senior Application Support Analyst, Brinks Canada, Mississauga, Ontario

Coordinated Project for infrastructure move from one Datacenter to new Datacenter

Coordinated with infrastructure, network team with the move related changes

Coordinated with infrastructure team with Applicatiom servers move

TroubleShoot and Maintain Kronos Application and Kronos Clocks

Troubleshoot and Configure TimeCard on Kronos Clocks

Query the SQL Database for any missing Time card entries to Troubleshoot the issue

Implement New Monitoring Alerts for the application

Contact Vendor for Support for Application issues

Implement and Troubleshoot the Alerts and Errors via Error Log Files

Write Alert Scripts to send email and Text for Priority Issues

Notify Business, Management and Stake Holders of the application with the issues being worked on

Collaborating with Infrastructure Team to implement more memory and Troubleshoot CPU utilization on servers

Nov 2013- June 2015 Application Support Analyst, Citi Bank Canada, Mississauga, Ontario

Coordinated projects with installation of new servers to production

Imaging new servers and made ready for mock testing

Release Management for weekly application release

Follow release management process to make sure all release go to smooth

Troubleshoot and Monitor Autosys Batch runs on nightly basis

Troubleshoot Autosys Job failures via Console and Web Console

Configure and Troubleshoot ITRS Monitoring for Web Services, Batch Services, Configure Dashboard for Monitoring

Configure ITRS Alerts and Monitoring

Follow ITIL process for incidents, requests and change managment

Troubleshoot and write SQL queries to troubleshoot issue with Application

Troubleshoot Database and Network Related issues

May 2012- Nov 2013 Wintel Support Analyst, Citi Bank Canada, Mississauga, Ontario

Manage Active Directory OU, Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy, recommend resolutions to complex matters of significance and coordinate the implementation of the approved course of action

Manage configure and install Avaya Phones and Avaya Softphone

Manage Checkpoint Pointsec Drive Encryption software, manage PointSec users and administrators, unlock users and made sure software update

Manage McAffee AntiVirus security assuring all virus definitions are up to date on all Desktops, Laptops and Servers making sure virus definitions are up to date on antivirus repository also to make sure the policies are pushed to right groups via Endpoint Preotection Management Server

Managing Assets via Asset management systems, Record, Delete and Transfer assets from and manage Inventory Database and assuring scheduled backup and also getting the quote and purchase new hardware and software for different departments and users

Push software updates using HPOVCM, pstool and psexec, resolve Issue of Wireless connections, Configure and support VMWARE ESX, ESXI and VMWARE SERVER on LINUX and WINDOWS platform and configure Exchange server for Email

Troubleshoot and install windows update to all servers Desktops and Laptops and manage updates from WSUS server

Troubleshoot, research, diagnose, and resolve technical issues revolving Windows, MS- Office, Printers, Network Printers and as well as Local Printers, with Emails

Assists, Setup and terminate users with Windows NT, Active Directory, Blackberry Enterprise, and as well as resetting passwords for these accounts

Install Checkpoint Pointsec Data Encryption tool to all Laptops in the corporate and Learn New Technology to enhance the process and procedure

Configure, troubleshoot and manage wireless connection and establishing Site to Site VPN tunnel between wireless locations for internal communication

Eliminated customer dissatisfaction through proactive approach to system monitoring and troubleshooting

October 2007–April 2012 IT Support Analyst, Travelex Currency Services, Toronto, ON

Serve as initial point of contact for resolution of Desktop, Laptop, NT accounts

Assists, Setup and terminate users with Windows NT, Active Directory, LDAP Directory, Lotus Notes Dominos Server, Right Fax, Blackberry Enterprise, RTS(Retail Trading System) and as well as resetting passwords for these accounts

Setup Active Directory profile, group policy, manage file permissions and folder permissions for users and groups

Accountable to provide extensive first level technical assistance and phone support to all of the employee

Install SafeGuard Data Encryption tool to all Laptops in the corporate and Learn New Technology to enhance the process and procedure of Onsite Desktop Team

Configure troubleshoot network connections and configuring new DSL connection setup for more than 200 branches and creating Checkpoint SmartLSM objects for routers connectivity, configure check point routers and switches and troubleshoot connectivity issues with different locations and monitoring Network via using SolarWind administration

Deploying EdgeBox routers and switches and establishing connectivity with in the locations and configuring VPN and troubleshooting VPN connections using RSA Administration, and network connectivity and site to site VPN connection via Firewall Logs using SMART LSM Tracker, Site to Site VPN connection

Eliminated customer dissatisfaction through proactive approach to system monitoring and troubleshooting

Resolve various workstation, Laptop, printers, scanners issues, document and assess problems before redirect to second level support as appropriate to ensure timely resolution

Configured, installed and maintained LAN/WAN technology and Checkpoint Edgeboxes and in desktops using Citrix MetaFrame

March 2005 – October 2007 Helpdesk Analyst, GE – Energy, Mississauga ON

Troubleshoot, research, diagnose, document and resolve technical issue revolving Windows, NT, 2000, XP, Linux, MS OFFICE, Internet Connections, Printers (Mainframe Printers, Local and as well as Network Printers), with Emails

Serve as initial point of contact for resolution of Desktop, Laptop, Tachyons stations, Next Generation Terminals

Assisted users with Windows NT, Active Directory and Mainframe accounts and as well as resetting passwords for these accounts

Resolve Issue of VPN and Wireless connections, Configure Exchange server for Email using Outlook 2000 and Outlook 2003

Use telephone effectively to gather data and resolve problems

Record, track, escalate, and update calls through the Help Desk trouble ticketing system

Direct end users to appropriate self support tools or resources if available

Eliminated customer dissatisfaction through proactive approach to system monitoring and troubleshooting

January 2004 – March 2005 Helpdesk Support Specialist, Brock University St. Catharines, ON

Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000 Professional and Windows XP, MS Office, Internet connections and Hardware/Peripherals, E-mail in Windows, Macs, Linux environments

Serve as the initial point of contact for resolution of Desktop/Workstation-related problems

Created a systematic method for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues and successfully resolved hundreds of issues monthly without requiring escalation to a higher tier which improved trouble ticket processing time

Set up workstations and laptops for new employees, configured systems, ensured network connectivity, install and tested hardware and software

Promoted from technical assistant position within two months based on technical troubleshooting skills, positive work ethic, dedication to teamwork, and ability to communicate technical concepts to end users

Provide technical support to Office Applications and Email Clients in Macintosh, Windows, Linux and Unix Environments through web queries, emails and via telephone using remote control tools

Setup a Data collection server called “SNAP SERVER 4500” for Psychology Department

Setup the SMC Router for VPN pass-through and internal network and setup the drive on the server for share and setup the lab computers to access the shared drive

COMPUTER SKILLS

Operating Systems: Windows NT 4.0, 2000, Windows XP/98/95, UNIX, Linux, Macintosh OS9 and OS10, DOS6.x

Languages: C, Java, JavaScript, SQL, HTML, Perl and PHP

Web server: Apache, Microsoft IIS

Databases: MS Access 97, Oracle 8i

Certificates: Microcomputer Analyst, Financial and Banking Services, A+ certified

EDUCATION

Karachi University September 2000

Bachelor’s in Computer Science Karachi, Pakistan

References Available upon request

Contact this candidate