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Customer Service Manager

Location:
Chula Vista, CA
Salary:
15.50
Posted:
March 15, 2017

Contact this candidate

Resume:

Yvan Calzada

716-***-****

aczbbb@r.postjobfree.com

**** ****** *****, *** *****, CA, 92154

Work History

CVS Pharmacy

Store Manager - Dec. 2000 - Present

● Works in conjunction with the pharmacist to ensure daily tasks are completed and the customer’s needs are met.

● Oversee all functions of the store.

● Hire and train employees.

● Meet and exceed profitability of the store.

● Customer Service

Save - On Drugs / CVS Pharmacy

Assistant Store Manager - Nov. 1999 - Dec. 2000

● Demonstrates quick insight, and accurate judgements of people and situations needed to ensure speedy, fair and company desired service.

● Manage teams in excess of 300 team members in stores with annual sales ranging from $20 million to

$53 million dollars.

● Develops strategies to seek out, train, and retain high potential team members.

● Manage execution through effective strategic planning, delegation, prioritizing, and constant communication with peers and Store Manager.

Rite Aid Pharmacy

Store Manager - Oct. 1994 - Nov. 1999

● Managing the operations of an individual store in an efficient manner while maximizing sales, margin, and profitability.

● Responsible for opening and closing the store, maintaining proper accountability for cash handling and company banking.

● Responsible for meeting store retail budgeted sales, margin, expenses, P & L monthly results to ensure operating EBITDA, and utilize and follow staff works to ensure that labor is scheduled to meet customer service needs.

● Responsible for hiring, terminating, training and enforcing company policies and procedures.

● Responsible for the preparation and accountability of retail store physical inventory and for developing action plans to achieve expected results.

Rite Aid Pharmacy

Assistant Manager - Oct. 1993 - Oct. 1994

● Created Work Week Schedule meeting Budget Demands

● Ad Ordered based on predictions and previous years Sales

● Made Deposits, Held accountable for company Assets Yvan Calzada

716-***-****

aczbbb@r.postjobfree.com

3178 Camino Aleta, San Diego, CA, 92154

● Organized and saw out Multiple Daily Tasks

● Open/Close the Store

● Made sure Cash Handling Procedures were followed R ite Aid Pharmacy

Supervisor - Sep. 1983 - Oct. 1993

● Managing the operations of an individual store in an efficient manner while maximizing sales

● Manage execution through effective strategic planning, delegation, prioritizing, and constant communication with peers and Store Manager.

● Responsible for opening and closing the store, maintaining proper accountability for cash handling and company banking.

● Customer service.

Awards

2002- Most Profitable Store Award

2005- #1 Store in Customer Service Award

2003- Received Shrink Award

Education

High School Graduate 1980

Torreon Coahuila, Mexico

Oxnard Community College 1982-1984

Skills

Microsoft Office, Adobe, Powerpoint, Multi Lingual



Contact this candidate