Customer Service Medical Assistant
Resume:
LATASHA M. WALL
Charlotte North Carolina 28217
********@*****.***
Summary of Skills Medical Billing and Coding, Medical Records Management, Blood Draws, Injections, Office Hours Scheduling Program; Internet Savvy (html, Google, Etc.); Handy Works Chiropractic Software; Patient scheduling and case management, Office Administration of a multi-doctor facility, File organization and upkeep; Microsoft Office: Word, PowerPoint, Outlook, Publisher, and Excel; Office Administration; Communications; Typing speed: 45 WPM. Insurance verification: Benefits and Claims
Experience:
04/2015- Customer Service Professional Blue Cross Blue Shield NC, Charlotte, NC
Service customers by verifying HIPAA and providing information about benefits and claims; resolving issues and providing education to members and providers.
10/2011-10/2014 Customer Service Rep Iqor Charlotte,NC
Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining databases. Answer inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Update job knowledge by participating in educational opportunities.
12/2008-9/2011 Certified Medical Assistant Maxim Healthcare Solutions Charlotte,NC Collect patient information and assessment data. Obtain and record patient’s vital signs, temperature, pulse, respirations, blood pressure, weight and height. Report assessment findings to practitioner, and record on appropriate documentation forms in a timely manner. Obtain additional data from patient and/or significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data. Assist practitioner in identifying patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Maintain and use principles of aseptic techniques and infection control when performing clinical duties and tasks.
10/2005-6/2008 Certified Medical Assistant Randolph Pediatric Associates Charlotte,NC Provide high levels of quality and compassionate care in a busy fast paced medical practice Ensured the completeness and accuracy of registration data, assist the physician with procedures as needed, document appropriate medical information, and scheduling appointments for testing and follow- up as directed by the provider.
Education: Kings College 9/2003-6/2004 Diploma in Medical Assisting
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