Customer Service Manager

Aliza M. Garcia

Mobile: 832-***-****

************@*****.***

Career Objective

Responsible, energetic professional with a strong work ethic is seeking the opportunity to expand on current knowledge and skills.

Career Highlights

Maintained a safe, clean and honest work environment

Provided quality Customer Service

Answered and directed incoming calls (high volume)

Work Experience

Wireless Shop 08/2016-Current

Account Manager

Operate as the lead point of contact for any and all matters specific to my dealers.

Answer all incoming calls

Assist dealers with the application process. Submit all required documents needed.

Process sales orders

Invoice and Process payments in a timely manager

Submit Bank deposits

Dealer store visits, Provide Dealer with all updated collateral and inventory

Train dealers on Portals when needed

Monthly cycle counts

Volante Mobile Houston, TX

Warehouse Manager 07/2014- 06/2016

Process sales orders

Invoice and process payments

Balance and deposit daily transactions

Shipping and Receiving

Perform Weekly Inventory counts

Enter and submit weekly Demand Vs. Inventory/AR reports

Order office supplies

Prepare checks for distribution

Scan and upload customer files to appropriate accounts via Volante database

Power Finance Houston, TX

Customer Service Rep. 10/2012-06/2014

Entered and submitted customer applications

Processed loans

Collected outstanding loan balance

Processed and applied credit card payments

Air Tech Spray Systems Houston, TX

Accounts Receivables 07/2008-06/2011

Entered and processed sales orders

Invoiced orders

Shipping and Receiving

Performed Monthly Inventory counts

Entered and submitted vendor invoices for payment

Applied payments to customer accounts

Filed, Faxed and scanned documents

Educational Background

Sul Ross State University Alpine, TX

Office Systems Certification 2000-2002

Skills

Bilingual-Spanish, Microsoft Word, Excel, Outlook

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