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Customer Service Manager

Location:
Tempe, AZ
Posted:
March 16, 2017

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Resume:

James T Davies

**** ***** ********

Mesa, Arizona 85207

480-***-**** (cell) or 480-***-****

aczb4z@r.postjobfree.com

Objective: To pursue a challenging position in a growing company where I can utilize my experience in Management, Customer service, Problem solving, Forklift driving, and Communication in a Team environment.

Education: Bachelor of Science degree in Business Management

University of Phoenix – June 2011

James T. Davies

Licenses Held: Commercial Driver's License – Class B CDL

Equipment Operator License- Forklifts,Order Picker

Work Experience: Hillyard Cleaning Resource – Mesa AZ

May 2014 - Present

Position Held : Lead Operator

Responsible for making deliveries,receiving and shipping of products to customers in a

timely manner.

Lowe's Home Improvement – Mesa, AZ

October 2011- May 2014

Position Held : Delivery Driver

Responsible for delivering and installing customers' appliances and customer service

South Central Pools – Gilbert, AZ

May 2004 – August 2011

Position Held : Warehouse Driver

Duties included: Making deliveries to customers in the retail, pool construction and the service business. Pulling orders, loading/unloading trucks, and taking inventory, etc.

Recipient of the Safe Driver Award and I.M.P.A.C.T. Player Award 2008

(Improvement, Motivation, Perseverance, Accountability, Customer Service, and Teamwork)

Shasta Industries – Phoenix, AZ

February 2003-May 2004

Position Held : Retail Manager

Daily duties included: Operating a retail store selling swimming pool chemicals, parts, and doing in-house repairs, customer service, inventory control, shipping /receiving and personnel functions

Leslie's Poolmart – Phoenix, AZ

October 2002 – February 2003

Position Held: Sr. Assistant Manager

Duties included: Working in a retail store selling swimming pool chemicals, performing water tests, in-store repairs to pumps and pool cleaners, receiving and inventory of incoming products and customer service.

Paddock Pools – Mesa/Tempe

October 2001 – September 2002

Position Held: Assistant Store Manager of this large scale retail operation

Duties included: In charge of swimming pool shop and personnel, selling chemicals, in- house repairs to cleaners and pumps, water testing, shipping and receiving, personnel duties, customer service and the selling of patio furniture

Leslie's Poolmart – Mesa

May 1999 – October 2001

Position Held: Service Technician, Corporate Office, Sr. Assistant Manager

Duties included: Performing service calls to customers' homes, taking orders over the telephone in the corporate call center, selling to customers in the commercial/catalog sector, inventory, sales of chemicals in retail store, repairs to swimming pool equipment, educating the customer on the various retail products

Saguaro Pool Care Specialist- Mesa, AZ

May 1995- May 1999

Position Held: Owner/Operator

Duties included: Customer service, water testing, repair/mechanical work on pool equipment, weekly chemical treatments, maintained customer accounts, and monthly billing

Pool Chem – Mesa, AZ

August 1992- May 1995

Position Held: Route Driver

Duties included: Customer service, water testing, and weekly treatments

Military Experience: Arizona Army National Guard and Reserves

Truck driver (various army vehicles)

Squad leader- in charge of 4-5 soldiers

U.S. Navy

Boiler Technician

References upon Request



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